Site Reliability Engineer

Global Payments; Warszawa; On-site; PLN 334,800 - 558,000; Full time

Benefits offered by this job

Private medical care

Professional and personal development training

Lunch pass and multisport cards

Fresh fruits every Wednesday

Delicious coffee

Job summary

Global Payments is seeking a detail-oriented Site Reliability Engineer to join our API Operations team in Warsaw, Poland. In this role, you will monitor, diagnose, and resolve production incidents across our API solutions, ensuring their stability and performance.

You will collaborate with various teams to implement best practices and improve incident response times. Candidates should have a Bachelor's degree in a relevant field, 3+ years of SRE or DevOps experience, and proficiency in Python.

Qualifications

• 3+ years of experience in production support, site reliability engineering, or DevOps.
• Strong understanding of cloud infrastructure and observability tools.
• Proficiency in Python or shell scripting.

Responsibilities

• Monitor and resolve production incidents across API implementations.
• Track and investigate latency and failure issues.
• Collaborate with platform engineers for observability best practices.

Skills

Production support experience

Site Reliability Engineering

DevOps knowledge

Cloud infrastructure (GCP preferred)

Proficiency in Python

Problem solving

Communication skills

CI/CD tools

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Summary of This Role

We are looking for a detail-oriented and technically strong Site Reliability Engineer to join our API Operations team. In this critical role, you will be responsible for monitoring, diagnosing, and resolving production incidents across our Apigee API Implementations. You’ll work closely with API engineering, Developer Services, Product Management, platform, and governance teams to ensure the stability, reliability, and performance of deployed models and agentic solutions across the enterprise. You will join a dynamic team passionate about learning, applying cutting-edge and cost‑effective technologies, and innovating to deliver high‑quality, highly available API solutions.

Responsibilities

• Serve as the first line of defense for production incidents, ensuring rapid triage, root‑cause analysis, and resolution.
• Monitor system health and performance of deployed APIs and integrating applications.
• Track and investigate issues related to latency, failures, or broken integrations, escalating to the API engineering group when appropriate.
• Collaborate with platform engineers to implement observability, logging, and alerting best practices for API services.
• Build diagnostic tools, runbooks, and automated workflows to improve incident response time and reduce manual intervention.
• Maintain knowledge bases and playbooks for repeatable troubleshooting and knowledge transfer.
• Partner with governance and compliance teams to ensure incidents are documented and remediated in line with internal policy.
• Contribute to retrospectives and continuous improvement efforts to harden production systems.

Qualifications

Minimum Qualifications

• 3+ years of experience in production support, site reliability engineering (SRE), or DevOps—preferably supporting Apigee APIs.
• Strong understanding of cloud infrastructure (GCP preferred) and observability tools.
• Proficiency in Python or shell scripting for automation and troubleshooting.
• Strong analytical, communication, and incident management skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proficiency in programming languages such as Python and JavaScript.
• Excellent problem‑solving and analytical skills.
• Excellent communication and collaboration skills.
• English proficiency at B2-C1 level and Czech/Polish proficiency at B1-B2 level.

Preferred Qualifications

• Experience with CI/CD tools and alerts/monitoring automation.
• Familiarity with API integrations.

Desired Skills and Capabilities

• Ability to work proactively with a high level of initiative and accuracy.
• Ability to manage multiple assignments effectively and meet established deadlines.
• Strong interpersonal skills to interact professionally with staff and stakeholders.
• Excellent organizational skills and attention to detail.
• Critical thinking ability ranging from moderately to highly complex tasks.
• Flexibility in adapting to changing business needs and priorities.
• Ability to work creatively and independently with minimal supervision.
• Ability to utilize experience and judgment in accomplishing goals.
• Experience in navigating organizational structures and collaborating across teams.

Benefits

• Working in a global environment with international market‑focused projects using English language on daily basis.
• Private medical care onboarding training in the first days of work.
• Professional and personal development training.
• Lunch pass/Pluxee multisport cards at preferential prices.
• Possibility to join a group UNUM life insurance.
• Fresh fruits every Wednesday and delicious coffee from Praska Palarnia.

Equal Opportunity Employment

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about accessibility, please contact [e-mail].

Accommodations

Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].