Junior Infrastructure Engineer (with German)

Capgemini; Katowice; Hybrid; PLN 100,000 - 190,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Training tracks and certifications

Hybrid working model

Job summary

Capgemini Polska is seeking a restless problem-solver to join our operations team. You will support customer communication, handle incidents, and monitor cloud infrastructure in a collaborative, multi-national environment.

You will work with engineers and consultants to maintain highly available enterprise platforms, ensuring operational continuity while embracing continuous improvement and learning opportunities.

Qualifications

• Experience administering cloud services (e.g., Azure, AWS, STACKIT).
• Familiar with monitoring tools and ITIL incident/change management.

Responsibilities

• Collaborate with engineers to maintain and support customer infrastructure, including cloud-based services.
• Perform RUN activities to ensure service availability and stability.
• Communicate with customers via ticketing system following ITIL best practices.
• Manage task priorities and coordinate activities per SLAs.
• Monitor infrastructure, analyze alerts, and escalate issues as needed.
• Work in cloud environments and via CLI in text-based systems.
• Cooperate with team to troubleshoot incidents and ensure service continuity.
• Participate in continuous improvement of monitoring, processes, and automation.

Skills

Cloud administration

Monitoring tools

ITIL processes

German language

Linux/Unix CLI

Organizational skills

Enterprise platforms

Tools

Monitoring tools

CLI/SSH

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

You will be part of a team responsible for customer communication, ticket handling, status updates, and infrastructure monitoring for clients in the public and transportation sectors. Your role will focus on receiving and coordinating customer requests, keeping clients informed about incidents and events affecting their infrastructure, and performing daily administrative and operational tasks in cloud environments such as and business-critical platforms including. You will work closely with engineers and consultants, supporting the maintenance of highly available systems that are essential to ensuring operational continuity.

• Collaborate with engineers to maintain and support customer infrastructure, including cloud-based services and environments.
• Perform day-to-day operational and maintenance activities (RUN) to ensure service availability and stability.
• Communicate with customers through a ticketing system, following ITIL best practices for incident and service request management.
• Manage task priorities and coordinate assigned activities in accordance with agreed service levels (SLAs).
• Monitor customer infrastructure using dedicated monitoring tools, analyze alerts, and elevate issues when required.
• Work in cloud environments, and in text-based systems through command-line interfaces (CLI).
• Cooperate closely with other team members to troubleshoot incidents, resolve operational issues, and ensure service continuity.
• Participate in continuous improvement initiatives aimed at enhancing monitoring, operational processes, automation, and overall efficiency.

Your profile

• You are familiar with administering and maintaining cloud services, preferably STACKIT, Azure, AWS, or similar platforms.
• You have experience working with monitoring tools and understand best practices for customer communication and collaboration.
• You have knowledge of ITIL processes and procedures, particularly incident, problem, and change management.
• You demonstrate strong organizational and task management skills.
• You have a proactive mindset and a willingness to continuously learn and develop new skills.
• You have worked with various operating systems and are comfortable using Linux/Unix command-line environments.
• Experience with highly available enterprise platforms is considered an advantage.
• Fluent knowledge of German language (B2+ level or higher).

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.