Senior ESM Consultant (SIAM, German)

Capgemini; Poznań; On-site; PLN 140,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Medicover medical care

Training tracks

Career development

Mentoring

Job summary

Capgemini Poznań seeks a Senior ESM Consultant to design ITIL/SIAM processes and enable a SIAM operating model across multi-provider cloud environments. You will align governance, tools, and stakeholders to ensure reliable service delivery.

German language at B2 level is required, with comfortable facilitation of governance forums and CABs in a regulated setting.

Qualifications

• Willingness to undergo security clearance and work in regulated environments.
• Experience designing ITIL/SIAM processes and governance structures.
• Ability to manage stakeholders across multiple providers.

Responsibilities

• Design and document ITIL and SIAM processes with end-to-end consistency.
• Onboard providers into agreed processes, tools, and operating models.
• Facilitate governance forums and service reviews with key stakeholders.

Skills

ITIL v4

SIAM

ServiceNow

German B2

Cloud

Stakeholder mgmt

Governance

Tools

ServiceNow

Job description

# Senior ESM Consultant (SIAM, German)Poznań, Lublin, Bydgoszcz, Warszawa, Opole, Kraków, Wrocław, Gdańsk, KatowiceApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID 455602-en\_GB##Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.## **Your Role**You support the setup of an integrated **SIAM operating model** for a new software solution, ensuring a stable and controlled transition from development to production. You work in a multi‐provider environment with cloud components, aligning processes, governance, tools, and stakeholders. Your focus is on creating consistent, ITIL‐aligned operations that enable smooth collaboration between providers, clear accountability, and reliable service delivery.## **Your Tasks*** Design and document core **ITIL and SIAM processes** with end‐to‐end consistency* Capture and align requirements from development, operations, and service providers* Define governance models, including roles, interfaces, communication, and forums* Onboard providers into agreed processes, tools, reporting, and operating models* Define ITSM tooling and integration requirements, including service and KPI reporting* Support the transition from development to operations, including readiness and handover* Facilitate governance forums, CABs, and service reviews with key stakeholders* Prepare decision materials for process, architecture, security, and compliance topics## **Your Profile*** Willingness to undergo **security clearance** and work in regulated environments* Knowledge of **ITIL v4, SIAM**, and experience with **ServiceNow*** Experience working in **multi‐provider and cloud‐based** environments* Ability to design processes, KPIs, governance structures, and operating models* Confidence in facilitating stakeholders, providers, and cross‐functional teams* Structured, solution‐oriented mindset with strong communication skills* Ability to present complex topics clearly to different audiences* German language required at minumum B2 level## **What You'll love about working here*** **Practical benefits:** private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.* **Access to over 70 training tracks**with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.* **Award-winning development programs**to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!* **Enjoy hybrid working model** that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.## **Get to know us**Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.