ServiceNow Solutions Analyst

Sii Ukraine LLC

Polska

Hybrid

PLN 90,000 - 130,000

Full time

2 days ago

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Job summary

Sii Ukraine LLC is seeking a skilled ServiceNow Business Analyst to work with European and U.S. clients, translating requirements into actionable specifications and ensuring solutions meet business needs.

The role involves collaboration with stakeholders, agile delivery, and user training to maximize platform adoption. Candidates should have at least 3 years on ServiceNow, strong communication skills, and fluency in Polish and English, with residence in Poland.

Qualifications

Minimum 3 years of hands-on ServiceNow experience.
Proven track record as a Business Analyst.
Ability to liaise with both technical and business stakeholders daily.
Strong problem-solving and communication skills.
Familiarity with Agile/Scrum methodologies.
Experience creating BPMN-compliant flowcharts.
Polish and English fluency required; Poland residence.

Responsibilities

Perform business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions.
Translate user requirements into development specifications and support the development team when possible.
Design solutions that align with stakeholders' requirements.
Create and manage project and deliverable documentation.
Establish technical requirements for the delivery team (user stories, acceptance criteria).
Supervise development progress and guide customers through the UAT phase.
Conduct necessary training for end-users on the platform’s usability and implemented solutions.