Lead ServiceNow BA & Platform Design (ITSM/CSM)

Sii Poland; Warszawa; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking an experienced Lead Business Analyst to drive a large platform for a financial organization. You will lead a team of three ServiceNow business analysts and collaborate with the Platform Owner and Architect to design the platform and shape requirements.

The role requires ITSM/CSM and/or Risk/Privacy expertise, strong Polish and English (C1), and the ability to run workshops, organize discovery sessions, and translate business needs into clear user stories.

Qualifications

• 7+ years in IT with team management.
• Knowledge of the ServiceNow platform and experience in ITSM/CSM and/or Risk/Privacy.
• Ability to lead a team of business analysts and collaborate with various stakeholders.
• Experience in conducting workshops and analyzing business requirements.
• Ability to translate business needs into requirements for the development team.
• Polish and English at C1 level.
• Willingness to work from the office in Warsaw at least once a week.

Responsibilities

• Leading and coordinating the work of a team of three ServiceNow business analysts
• Collaborating with the Platform Owner and Architect to design the platform
• Organizing discovery sessions and workshops with stakeholders
• Overseeing business and functional requirements and translating them into processes and user stories
• Refining the backlog, prioritizing, and clarifying the scope of requirements
• Conducting fit-gap analysis and promoting an OOTB-first approach
• Ensuring process consistency across platform modules
• Supporting the next stages of platform development

Skills

Team leadership

Workshops facilitation

Requirements analysis

Polish language

English language

Stakeholder collaboration

Tools

ServiceNow

Job description

Sii Poland is seeking an experienced Lead Business Analyst to drive a large platform for a financial organization. You will lead a team of three ServiceNow business analysts and collaborate with the Platform Owner and Architect to design the platform and shape requirements.

The role requires ITSM/CSM and/or Risk/Privacy expertise, strong Polish and English (C1), and the ability to run workshops, organize discovery sessions, and translate business needs into clear user stories.