ServiceNow Analyst (f/m/x)

Sii Ukraine LLC; Polska; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Sii Ukraine LLC is seeking a skilled ServiceNow Business Analyst to work with European and U.S. clients, translating requirements into actionable specifications and ensuring solutions meet business needs.

The role involves collaboration with stakeholders, agile delivery, and user training to maximize platform adoption. Candidates should have at least 3 years on ServiceNow, strong communication skills, and fluency in Polish and English, with residence in Poland.

Qualifications

• Minimum 3 years of hands-on ServiceNow experience.
• Proven track record as a Business Analyst.
• Ability to liaise with both technical and business stakeholders daily.
• Strong problem-solving and communication skills.
• Familiarity with Agile/Scrum methodologies.
• Experience creating BPMN-compliant flowcharts.
• Polish and English fluency required; Poland residence.

Responsibilities

• Perform business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions.
• Translate user requirements into development specifications and support the development team when possible.
• Design solutions that align with stakeholders' requirements.
• Create and manage project and deliverable documentation.
• Establish technical requirements for the delivery team (user stories, acceptance criteria).
• Supervise development progress and guide customers through the UAT phase.
• Conduct necessary training for end-users on the platform’s usability and implemented solutions.

Skills

ServiceNow platform experience

Business analysis

Stakeholder management

Agile/Scrum

Polish language

English language

BPMN flowcharts

Tools

ServiceNow

Job description

This offer base language is English. Translate into Ukrainian.

Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team whenever possible
• Designing solutions that align with stakeholders' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team (user stories, acceptance criteria)
• Supervising development progress and guiding customers through the UAT phase
• Conducting necessary training for end-users on the platform’s usability and implemented solutions

Requirements

• Minimum 3 years of experience with the ServiceNow platform
• Proven experience as a Business Analyst
• Ability to work with both technology and business stakeholders daily
• Strong problem-solving skills
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
• Familiarity with Agile/Scrum methodologies
• Experience in creating understandable flow charts according to BPMN guidelines
• Fluency in Polish and English is required
• Residing in Poland required

Nice to have

• ServiceNow Certified System Admin certification

Job no. JOB-F6HVZ

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.