ServiceNow Developer (Warsaw)

Cronos Europa; Warszawa; On-site; PLN 80,000 - 100,000; Full time

Job summary

Cronos Europa is seeking a ServiceNow Developer to enhance our team in Warsaw, Poland. This role entails developing, maintaining, and improving the ServiceNow platform across various functionalities. Ideal candidates will have a solid IT foundation with a Bachelor or Master degree, fluent English, and at least 5 years of relevant experience with a strong focus on ServiceNow configurations and customizations. Join us to contribute to large-scale IT programs within European Institutions.

Qualifications

• Minimum 5 years of IT relevant professional experience.
• Minimum 2 years of experience in a similar role.
• Experience in administration and maintenance of ServiceNow in a devops role.

Responsibilities

• Implement new configurations and customizations of ServiceNow platform.
• Manage and maintain ServiceNow instance, ensuring compliance.
• Provide daily support for the ServiceNow platform.

Skills

Fluent in English (B2)

ServiceNow platform development

Troubleshooting and problem-solving skills

Attention to detail

Organizational skills

Communication skills

Education

Bachelor or Master degree in IT

Tools

ServiceNow

MariaDB

Job description

About The Job

We are currently looking for a ServiceNow Developer to strengthen our Cronos Europa team and contribute to large scale IT programmes within the European Institutions. The delivery location will be in Poland (Warsaw).

Responsibilities

ServiceNow platform development

• Implementing new configurations and customizations of ServiceNow platform.
• Analysing and advising on requests for implementation of new functionalities of ServiceNow platform.
• Testing and validating proposed changes.
• Writing and implementing written code to ServiceNow platform.
• Running development projects in cooperation with ServiceNow Architect and Administrator.
• Performing application and code reviews to ensure system integrity.
• Maintaining up-to-date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles, etc.

ServiceNow platform maintenance

• Managing and maintaining ServiceNow instance, including all files and services on which the instance is built (binaries, configuration, key stores, tomcat, java, local backup, performance tuning, etc.) ensuring functionality and security compliance.
• Maintaining ServiceNow up to date, upgrading and applying application patches.
• Ensuring proper ServiceNow integration with Frontex systems.
• Managing and maintaining MariaDB database files and services used by ServiceNow.
• Providing daily support for the ServiceNow platform implementing standard changes.
• Maintaining current configurations and customizations of ServiceNow platform.
• Analyzing and resolving application related incidents and performing bug fixes.
• Maintaining up-to-date solution documentation including technical documentation, SOPs, user manuals, knowledge base articles, etc.

ServiceNow platform improvements

• Providing recommendations to business requirements and contributing to technical designs.
• Supporting ServiceNow Architect and ServiceNow Administrator in designing solution architecture and administration.
• Supporting ServiceNow projects planning.
• Supporting other teams in risk management, disaster recovery, security management, etc.
• Maintaining up-to-date solution documentation including technical documentation, SOPs, user manuals, knowledge base articles, etc.
• Other specific duties as assigned by team leader.

Qualifications

• Bachelor or Master degree in IT.
• Fluent in English (minimum level B2).
• Minimum 5 years of IT relevant professional experience.
• Minimum 2 years of experience in a similar role.
• Excellent practical hands‑on experience in configuring, developing and maintaining ServiceNow platform (experience with on‑prem will be advantageous).
• Experience in creating customized solutions of the ServiceNow platform.
• Experience in administration and maintenance of ServiceNow in a devops role.
• Experience in managing the backend of ServiceNow platform in on‑prem setup will be advantageous.
• Experience in creating SOPs and other technical documentation.
• Well understanding of complex information systems and their interoperability.
• Knowledge of IT security standards.
• Very strong sense of responsibility.
• Accuracy and attention to details.
• Open minded, excellent troubleshooting, analytical and problem solving skills.
• Very good organizational skills.
• Very good communication skills.
• Supportive and helpful personality with cooperative and service‑oriented attitude.
• Ability to work in stressful environment with minimal supervision.
• Forward looking with a holistic approach.
• High level of motivation and initiative.

Required Certificates

• ServiceNow Certified Application Developer certificate or equivalent.
• ServiceNow Certified System Administrator certificate or equivalent.

Specific Requirements

• Practical hands‑on experience designing ServiceNow platform solutions (will be advantageous).
• Excellent practical hands‑on experience with requirements gathering, analysis and project management.
• Excellent practical knowledge of ServiceNow products portfolio.
• Excellent practical knowledge of Service Management.
• Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.).