ServiceNow Project Manager - Contract Role

BELVEDERE; Warszawa; Hybrid; PLN 90,000 - 150,000; Full time

Job summary

BELVEDERE in Warsaw seeks a seasoned ServiceNow Project Manager for a 5-month contract to lead delivery coordination, resourcing, scheduling and escalation across a global client base.

The role demands 8-10 years in project management, hands-on ServiceNow delivery, risk & Agile expertise, and strong stakeholder management across geographies. PMP/Agile certs and ServiceNow CSA are highly valued.

Qualifications

• 8-10 years of project management experience
• Proven experience in ServiceNow project delivery, scoping and coordination
• Strong understanding of risk and issue management practices
• Demonstrated Agile delivery execution experience
• Experience with capacity planning, sprint management and backlog prioritisation
• Working knowledge of ServiceNow PPM, PMO and reporting tools
• Excellent stakeholder management across multiple teams and organisations
• Proven ability to handle escalations and resolve conflicts effectively

Responsibilities

• Coordinate ServiceNow project delivery, including scoping and resource allocation
• Manage risks and issues, escalating appropriately to maintain project momentum
• Execute Agile delivery practices, including sprint planning and backlog management
• Plan capacity across the hub, ensuring optimal resource utilisation
• Report on SLA adherence and team utilisation using ServiceNow PPM and PMO tools
• Build and maintain stakeholder relationships across internal and client teams
• Handle escalations and resolve conflicts to keep projects on track
• Coordinate onboarding for new team members joining the hub

Skills

Stakeholder management

Risk management

Agile delivery

Sprint planning

Backlog prioritisation

Capacity planning

Escalation handling

Resource coordination

Education

PMP certification

Agile certification (Scrum Master/SAFe)

ServiceNow CSA certification (preferred)

Tools

ServiceNow PPM

PMO tools

Reporting tools

Job description

ServiceNow Project Manager - Contract Role

Location: Warsaw

Remote Status: Hybrid

Contract Type: Contract Duration (months): 5

• Lead ServiceNow delivery coordination as single point of contact for resourcing and scheduling
• Work with a global technology consultancy on enterprise-scale ServiceNow implementations
• Apply 8-10 years of project management experience in an Agile delivery environment
• Manage stakeholder relationships across multiple teams and geographies

Company Overview

Our client is a global technology consultancyspecialisingin enterprise digital transformation and ServiceNow implementations. They work with majororganisationsacross multiple sectors, delivering complex projects that improve operational efficiency and service delivery. With a strong focus on Agile methodologies and continuous improvement, they'vebuilt a reputation for delivering high‑quality solutions on time and within budget. Their collaborative culture values technical excellence, clearcommunicationand professional development.

Position Overview

As ServiceNow Project Manager, you'llown delivery coordination for the Warsaw hub, acting as the single point of contact for resourcing,schedulingand escalation. You'llbe accountable for SLA adherence andutilisationreporting, ensuring smooth project execution across multiple workstreams. This role combines technical ServiceNow knowledge with strong project management capabilities, requiring you to balance stakeholder expectations, managerisksandmaintaindelivery momentum across Agile sprints.

Responsibilities

• Coordinate ServiceNow project delivery, including scoping and resource allocation
• Manage risks and issues, escalating appropriately tomaintainproject momentum
• Execute Agile delivery practices, including sprint planning and backlog management
• Plan capacity across the hub, ensuringoptimalresourceutilisation
• Report on SLA adherence and teamutilisationusing ServiceNow PPM and PMO tools
• Build andmaintainstakeholder relationships across internal and client teams
• Handle escalations and resolve conflicts to keep projects on track
• Coordinate onboarding for new team members joining the hub

Requirements

• 8-10 years of project management experience
• Proven experience in ServiceNow project delivery,scopingand coordination
• Strong understanding of risk and issue management practices
• Demonstrated Agile delivery execution experience
• Experience with capacity planning, sprintmanagementand backlogprioritisation
• Working knowledge of ServiceNow PPM, PMO and reporting tools
• Excellent stakeholder management skills across multiple teams andorganisations
• Proven ability to handle escalations and resolve conflicts effectively
• PMP certification or equivalent
• Agile certification (Scrum Master,SAFeor similar)
• ServiceNow CSA certification (preferred)

Benefits

While specific benefits for thiscontractrole will be discussed during the application process,you'llwork within a collaborative environment that values technicalexpertiseand professional growth.You'llhave the opportunity to work on complex ServiceNow implementations, building your skills across project coordination, stakeholdermanagementand Agile delivery. The role offers exposure to enterprise-scale projects and the chance to work alongside experienced ServiceNow architects and technical specialists in a supportive, team-focused setting.