ServiceNow Administrator

Digital Service Group; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Long-term project

Mostly remote work

Office commute within two hours

Job summary

Digital Service Group is seeking an experienced ServiceNow Administrator to join a long-term, stable project supporting a prestigious EU institution in Warsaw. The role focuses on secure administration, configuration, maintenance, and continuous improvement of the ServiceNow platform for IT service management operations.

You will collaborate with architects, developers, and stakeholders to ensure platform security, stability, and alignment with business needs, with 90% remote work and a required

Qualifications

• Strong hands-on ServiceNow administration and configuration
• Solid understanding of ITSM principles and practices
• Experience with MariaDB administration
• Ability to translate business requirements into technical solutions
• Experience collaborating with architects, developers, and stakeholders
• Familiarity with security, governance, and quality standards
• Relevant ServiceNow certifications or equivalent

Responsibilities

• Administer and maintain the ServiceNow platform including configuration, security, upgrades, and lifecycle management.
• Monitor platform functionality, availability and service continuity, resolving operational issues with technical teams.
• Work with architects and developers on enhancements, integrations, and improvements.
• Translate business requirements into ServiceNow solutions aligned with the architecture.
• Support and coordinate development, investigations of defects and bugs.
• Contribute to enterprise IT service management capabilities and processes.
• Support risk management, disaster recovery, security, and business continuity.
• Ensure configurations meet security and governance standards.
• Provide demonstrations, guidance, and training to end-users and support teams.
• Prepare technical documentation and SOPs

Skills

ServiceNow administration

ServiceNow configuration

ITSM principles

MariaDB administration

Stakeholder collaboration

Security governance

Tools

MariaDB

Job description

*Stable, Long-Term ServiceNow Administrator Role | 90% Remote | Prestigious EU Organization*

About the Role

We are looking for an experienced ServiceNow Administrator to join a long-term and stable project supporting a large and prestigious EU institution in Warsaw. The role focuses on the secure administration, configuration, maintenance, and continuous improvement of the ServiceNow platform, supporting reliable and efficient IT service management operations.

You will work closely with architects, developers, project teams, and business stakeholders to ensure that the platform remains secure, stable, compliant, and aligned with business and technical requirements.

Key Responsibilities

• Administer and maintain the ServiceNow platform, including configuration, security, upgrades, and lifecycle management.
• Monitor and support platform functionality, availability, and service continuity, resolving operational issues in collaboration with technical teams.
• Work with architects and developers on platform enhancements, configuration changes, integrations, and continuous improvement initiatives.
• Gather and analyze business and user requirements, translating them into appropriate ServiceNow solutions in line with the overall technical architecture.
• Support and coordinate ServiceNow development and enhancement activities, including the investigation and resolution of defects and bugs.
• Contribute to the implementation and improvement of enterprise-wide IT service management capabilities.
• Support activities related to risk management, disaster recovery, security, and business continuity.
• Ensure that platform configurations and operational processes comply with established security, governance, and quality standards.
• Provide ServiceNow demonstrations, guidance, and training to end-users and support teams.
• Prepare and maintain technical documentation, including Standard Operating Procedures (SOPs), user guides, knowledge base articles, and other operational documentation.

Requirements

• Strong hands-on experience with ServiceNow administration and configuration.
• Good understanding of ServiceNow security, platform maintenance, and upgrade processes.
• Solid knowledge of IT Service Management (ITSM) principles and practices.
• Practical experience with MariaDB administration and management.
• Ability to analyze business requirements and translate them into appropriate technical solutions.
• Experience working with technical teams, architects, developers and business stakeholders.
• Good understanding of IT operational processes, documentation standards, and best practices.
• Relevant ServiceNow professional certification(s) or similar.

What You Can Expect

• Long-term and stable project with meaningful impact.
• Support a large and prestigious EU institution.
• Mostly Remote support (10% support from the office is required and you need to be able to commute to Warsaw office within two hours).
• Opportunity to work on a large-scale ServiceNow and ITSM environment.
• Collaboration with experienced technical and business teams in an international and multicultural environment.
• Exposure to platform administration, security, service continuity and continuous improvement initiatives.

PLEASE NOTE:

Please note only EU Citizens living up to 2 hours form Warsaw office can be considered for this role.