ServiceNow HRSD Consultant

Capgemini; Kraków; Hybrid; PLN 230,000 - 290,000; Full time

Benefits offered by this job

Yearly bonus

Private medical care

Life insurance

NAIS benefits platform

Training tracks and certs

Online learning platforms

Job summary

Capgemini in Kraków is seeking an experienced ServiceNow HRSD Consultant to implement, configure, and support the HRSD module for clients. You will design HRSD solutions, configure workflows and forms, and integrate with other HR systems while collaborating with HR, IT, and business stakeholders.

You will lead onboarding/offboarding and case management processes, train client teams, and stay current with HRSD features. Capgemini offers a hybrid work model and robust training and benefits.

Qualifications

• 8 years total experience with 3+ years in ServiceNow HRSD
• Strong understanding of HR processes like lifecycle, case management, knowledge mgmt
• Experience in project management, requirements gathering, and solution design
• Excellent communication and interpersonal skills with stakeholders
• Certified ServiceNow System Administrator or equivalent preferred

Responsibilities

• Analyze client requirements and design HRSD solutions
• Configure and customize HRSD workflows, forms, reports, and integrations
• Develop and implement HR service delivery best practices
• Provide training and knowledge transfer to client teams
• Collaborate with HR, IT, and business stakeholders
• Troubleshoot and support ServiceNow HRSD post-implementation
• Stay updated with HRSD features and contribute to improvements

Skills

ServiceNow HRSD

HR processes

Requirements gathering

Project management

Stakeholder communication

Education

Certified System Administrator

Tools

ServiceNow

Job description

As a ServiceNow HRSD Consultant you will be responsible for implementing, configuring, and supporting the ServiceNow HRSD module for our clients. This role requires a deep understanding of ServiceNow's HRSD capabilities, as well as strong technical and consulting skills.

YOUR TASKS

• Analyze client requirements and design solutions using ServiceNow HRSD to meet their HR service delivery needs.
• Configure and customize the ServiceNow HRSD module, including workflows, forms, reports, and integrations with other HR systems.
• Develop and implement best practices for HR service delivery processes, such as employee onboarding, offboarding, and case management.
• Provide training and knowledge transfer to client teams on the ServiceNow HRSD module and related processes.
• Collaborate with cross-functional teams, including HR, IT, and business stakeholders, to ensure successful implementation and adoption.
• Troubleshoot and resolve issues related to the ServiceNow HRSD module, and provide ongoing support and maintenance.
• Stay up-to-date with the latest ServiceNow HRSD features and updates, and contribute to continuous improvement initiatives.

YOUR PROFILE

• Around 8 years of total work experience, including minimum 3 years of experience working with ServiceNow HRSD.
• Strong understanding of HR processes, such as employee lifecycle management, case management, and knowledge management.
• Experience in project management, requirements gathering, and solution design.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Certified ServiceNow System Administrator or equivalent certification is preferred.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair).