Senior ServiceNow HRSD Consultant / Solution Architect

Accenture Poland; Warszawa; Hybrid; PLN 200,000 - 350,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Employee Share Purchase Plan

Extensive training package

Certification co-financing

Employee Assistance Program

Job summary

Accenture Poland is hiring an experienced ServiceNow HRSD Architect to lead the architecture and delivery of HRSD solutions, including HR Case Management and Employee Center. You will collaborate with HR stakeholders to define future-state processes and drive digital transformation initiatives across international clients.

The role requires strong hands-on HRSD expertise, ITSM understanding, and proven ability to integrate HRSD with platforms like Workday, SAP SuccessFactors, or Oracle HCM.

Qualifications

• 5+ years of ServiceNow experience, including HRSD.
• Hands-on experience with HR Case Management, Employee Center, Lifecycle Events, HR Agent Workspace.
• Understanding of ServiceNow ITSM and employee-facing service processes.
• Proven experience architecting and delivering enterprise-scale HRSD implementations.
• Experience integrating HRSD with Workday, SAP SuccessFactors, Oracle HCM, or similar HR platforms.
• Ability to lead solution design, architecture workshops, and stakeholder discussions.
• Strong understanding of HR processes, employee experience, and data privacy requirements.
• Professional English and Polish communication skills.

Responsibilities

• Lead architecture and delivery of ServiceNow HRSD solutions.
• Design and implement HR Case Management, Employee Center, Lifecycle Events, and employee experience solutions.
• Work closely with HR stakeholders to define future-state processes and digital transformation initiatives.
• Drive integration of ServiceNow HRSD with HR platforms such as Workday or SAP SuccessFactors.
• Lead workshops, gather business requirements, and provide strategic solution recommendations.
• Ensure solution quality, scalability, security, and alignment with ServiceNow best practices.
• Provide technical leadership and mentoring to project teams throughout the implementation lifecycle.

Skills

ServiceNow HRSD

HR Case Management

Employee Center

Lifecycle Events

HR Agent Workspace

ServiceNow ITSM

Workday integration

English & Polish communication

Tools

Workday

SAP SuccessFactors

Oracle HCM

Job description

Who We Are

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. For more information about Accenture Technology Poland, please visit our website.

THE WORK

• Lead the architecture and delivery of ServiceNow HR Service Delivery (HRSD) solutions.
• Design and implement HR Case Management, Employee Center, Lifecycle Events, and employee experience solutions.
• Work closely with HR stakeholders to define future-state processes and digital transformation initiatives.
• Drive integration of ServiceNow HRSD with HR platforms such as Workday or SAP SuccessFactors.
• Lead workshops, gather business requirements, and provide strategic solution recommendations.
• Ensure solution quality, scalability, security, and alignment with ServiceNow best practices.
• Provide technical leadership and mentoring to project teams throughout the implementation lifecycle.

Flexible

The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office, depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Work on large-scale digital transformation initiatives for international clients, expanding your expertise in enterprise ServiceNow solutions.
• Collaborate with experienced architects, consultants and engineering professionals while contributing to complex technology programs.
• Continue developing your technical and advisory capabilities through challenging projects, knowledge sharing and continuous learning opportunities.

Here’s What You’ll Need

• 5+ years of ServiceNow experience, including extensive expertise in HR Service Delivery (HRSD).
• Strong hands-on experience with HR Case Management, Employee Center, Lifecycle Events, and HR Agent Workspace.
• Good understanding of ServiceNow ITSM and common employee-facing service management processes.
• Proven experience architecting and delivering enterprise-scale HRSD implementations.
• Experience integrating ServiceNow HRSD with Workday, SAP SuccessFactors, Oracle HCM, or similar HR platforms.
• Ability to lead solution design, architecture workshops, and stakeholder discussions.
• Strong understanding of HR processes, employee experience, and data privacy requirements.
• Professional English and Polish communication skills enabling effective collaboration in international environments.

What We Offer

• Stable employment conditions based on an employment contract.
• Individual support from a People Lead and a clear professional development path, including coaching sessions.
• Extensive training package (technical, soft skills, language), access to e-learning platforms, and certification co-financing.
• Employee Assistance Program (legal, financial, and psychological consultations).
• Participation in Accenture’s Employee Share Purchase Plan and referral program.
• Private medical care, life insurance, and access to benefits platform (including Multisport card).

What We Believe

Accenture does not discriminate against employment candidates based on race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation, or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as a partner to many of the world’s leading businesses, organizations, and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, and we embed it into everything we do and for everyone we work with.