ServiceNow HRSD Managing Consultant (Architect)

Capgemini; Kraków; On-site; PLN 308,087 - 385,109; Full time

Benefits offered by this job

Company car

Yearly financial bonus

Private medical care

Access to development programs

Cutting-edge technology

Job summary

A leading consulting firm located in Kraków is seeking a ServiceNow HRSD Managing Consultant (Architect) to join their Project & Consulting team. You will advise senior business stakeholders on HR technology strategy and platform architecture. The ideal candidate will have over 6 years of ServiceNow experience with a strong emphasis on HR service delivery solutions and integrations with platforms such as Workday and SAP SuccessFactors. Join a collaborative team focused on delivering innovative HR solutions.

Qualifications

• 6+ years of ServiceNow experience, including 3 years in HRSD/architecture.
• Strong understanding of HR process design.
• Experience integrating ServiceNow with HR platforms.

Responsibilities

• Advise clients on HR technology setup and roadmap.
• Define architecture principles and integration strategies.
• Lead design for HRSD modules.

Skills

ServiceNow experience

HR service delivery solutions

Integration with Workday

Knowledge of HRSD capabilities

Good command of English

Education

ServiceNow certifications (CSA, CIS-HRSD, CTA)

Tools

ServiceNow

Workday

SAP SuccessFactors

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

We are seeking a ServiceNow HRSD Managing Consultant (Architect) to join our Project & Consulting team, advising senior business stakeholders on HR technology strategy and platform architecture. This role focuses on designing integrated solutions that maximize value from ServiceNow HRSD and complementary HR platforms such as Workday and SAP SuccessFactors. You will shape platform strategy, define integration approaches, and ensure a seamless employee experience across systems.

Your tasks

• Advise clients on HR technology setup and roadmap, aligning ServiceNow HRSD with broader HR transformation goals with Agentic AI elements.
• Define architecture principles and integration strategies across ServiceNow, Workday, SuccessFactors, and other HR systems.
• Lead design for HRSD modules (Case Management, Knowledge, Employee Center, Lifecycle Events, AI Agents).
• Ensure interoperability and optimized workflows between platforms to deliver unified HR services.
• Design integration patterns leveraging APIs, Integration Hub, and middleware.
• Recommend best practices for data exchange and process automation across HR ecosystems.
• Establish architectural guardrails and ensure compliance with security and privacy requirements.
• Support clients in defining governance models for sustainable platform growth.

Your profile

• 6+ years of ServiceNow experience, with at least 3 years in HRSD/ architecture.
• HR service delivery solutions using ServiceNow.
• Strong understanding of HRSD capabilities and HR process design.
• Proven experience integrating ServiceNow with Workday, SAP SuccessFactors, and related HR platforms.
• Ability to engage senior stakeholders and translate business needs into technology solutions.
• Proficiency with enterprise architecture principles.
• ServiceNow CSA, CIS-HRSD, CTA.
• Workday or SuccessFactors integration experience.
• Knowledge of Employee Center Pro and Now Assist including AI Agents.
• Very good command of English, both written and spoken.

What You'll Love About Working Here

• Practical benefits: company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award‑winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Cutting‑Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Power to build a sustainable, more inclusive future: Be the change and engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

About Capgemini

Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end‑to‑end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.