ServiceNow HRSD Consultant

Capgemini; Wrocław; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Yearly financial bonus

Private medical care

Access to training platforms

Hybrid working model

Job summary

A leading global technology firm is seeking a ServiceNow HRSD Consultant to implement and support the HRSD module for clients. This role involves analyzing requirements, configuring workflows, and developing best practices for HR service delivery. Candidates must have around 8 years of experience, including minimum 3 in ServiceNow HRSD, along with strong communication skills. Attractive benefits include a yearly bonus, private medical care, and access to extensive training resources. This position offers a hybrid working model, ensuring flexibility for employees.

Qualifications

• Around 8 years of total work experience, including minimum 3 years in ServiceNow HRSD.
• Strong understanding of HR processes, including employee lifecycle management.
• Excellent communication and interpersonal skills.
• Excellent communication and interpersonal skills; certified ServiceNow System Administrator or equivalent preferred.

Responsibilities

• Analyze client requirements and design HR service delivery solutions.
• Configure the ServiceNow HRSD module and develop best practices.
• Troubleshoot and provide ongoing support for the HRSD module.
• Provide training and knowledge transfer to client teams on HRSD and related processes.
• Collaborate with HR, IT, and business stakeholders to ensure successful implementation and adoption.
• Troubleshoot issues and provide ongoing support and maintenance; stay updated with HRSD features.

Skills

HR process understanding

ServiceNow HRSD expertise

Communication skills

Project management

Solution design

Communication skills

Education

Certified ServiceNow System Administrator

Tools

ServiceNow

Job description

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Gdańsk, Lublin, Wrocław, Opole, Poznań, Katowice, Warszawa, Kraków# ServiceNow HRSD Consultant## **YOUR ROLE**As a ServiceNow HRSD Consultant you will be responsible for implementing, configuring, and supporting the ServiceNow HRSD module for our clients. This role requires a deep understanding of ServiceNow's HRSD capabilities, as well as strong technical and consulting skills.## **YOUR TASKS*** Analyze client requirements and design solutions using ServiceNow HRSD to meet their HR service delivery needs.* Configure and customize the ServiceNow HRSD module, including workflows, forms, reports, and integrations with other HR systems.* Develop and implement best practices for HR service delivery processes, such as employee onboarding, offboarding, and case management.* Provide training and knowledge transfer to client teams on the ServiceNow HRSD module and related processes.* Collaborate with cross-functional teams, including HR, IT, and business stakeholders, to ensure successful implementation and adoption.* Troubleshoot and resolve issues related to the ServiceNow HRSD module, and provide ongoing support and maintenance.* Stay up-to-date with the latest ServiceNow HRSD features and updates, and contribute to continuous improvement initiatives.## **YOUR PROFILE*** Around 8 years of total work experience, including minimum 3 years of experience working with ServiceNow HRSD.* Strong understanding of HR processes, such as employee lifecycle management, case management, and knowledge management.* Experience in project management, requirements gathering, and solution design.* Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.* Certified ServiceNow System Administrator or equivalent certification is preferred.* **Practical benefits:** yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.* **Access to over 70 training tracks** with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.* **Cutting-Edge Technology:** Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.* **Enjoy hybrid working model** that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.or visit our Facebook profile — . You can also find us on .Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.Experience levelExperienced ProfessionalsLocationGdańsk, Lublin, Wrocław, Opole, Poznań, Katowice, Warszawa, Kraków