ServiceNow Developer - Automations, ITSM/ITOM & Integrations

Vaillant Group Business Services Poland; Katowice; Hybrid; PLN 170,000 - 250,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

30 days remote work from abroad

Job summary

Vaillant Group is seeking a ServiceNow Developer to actively shape the central ServiceNow platform in our Poland-based IT Services team. You will develop, configure, and optimize ServiceNow applications with a strong emphasis on developer activities, and work with ITSM, ITOM, and CMDB modules.

You will design automations, workflows, and business logic to reduce manual effort, realize integrations via REST APIs and web services, and support CMDB governance.

Qualifications

• Completed vocational training or degree in computer science, business informatics, or a comparable qualification.
• Several years of experience as a ServiceNow Developer or Specialist.
• Good understanding of ITIL processes and IT service management concepts.
• Independent, structured, solution-oriented work in agile and international teams.
• Analytical thinking with a hands-on mentality; team-oriented.
• Very good English; German is an advantage.

Responsibilities

• Active shape and sustain the central ServiceNow platform development and operations.
• Develop, configure, and optimize ServiceNow applications focusing on developer activities.
• Work with ITSM, ITOM, and CMDB modules including HAM/SAM considerations.
• Design and implement automations, workflows, and business logic to reduce manual effort.
• Realize integrations with connected systems using REST APIs and web services.
• Support CMDB data models, relationships, and governance, plus QA and upgrades.
• Collaborate with international IT teams to translate requirements into robust solutions.
• Support platform upgrades, releases, and continuous improvements of ServiceNow.

Skills

ServiceNow Developer

ITIL knowledge

REST API integration

Agile / Scrum

English proficiency

German advantage

Education

Vocational training or degree in computer science / business informatics

Tools

ServiceNow

ITSM

ITOM

CMDB

REST APIs

Web services

Job description

Vaillant Group is seeking a ServiceNow Developer to actively shape the central ServiceNow platform in our Poland-based IT Services team. You will develop, configure, and optimize ServiceNow applications with a strong emphasis on developer activities, and work with ITSM, ITOM, and CMDB modules.

You will design automations, workflows, and business logic to reduce manual effort, realize integrations via REST APIs and web services, and support CMDB governance.