ServiceNow Developer

Aon Corporation; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Aon plc is seeking a skilled ServiceNow Developer to translate business requirements into practical ServiceNow solutions, focusing initially on Business Continuity Management. You will design, configure and extend workflows, rules and integrations while supporting the full lifecycle from build to production support.

Join a global team; strong English, agile delivery experience and the ability to engage with business customers and technical colleagues are essential.

Qualifications

• This role requires around 4–5 years of hands-on ServiceNow experience, with development and/or administration focus.
• Proven ability to translate business requirements into effective ServiceNow solutions using JavaScript, workflows, and integrations.
• Strong ITSM knowledge and ServiceNow platform architecture, with familiarity in Business Continuity Management a plus.
• Excellent partner management, analytical and interpersonal skills; able to interpret requirements into technical solutions.
• Experience in Agile delivery environments and collaborating with international teams; strong English communication.

Responsibilities

• Gather, analyse and detail business requirements and translate them into functional and technical ServiceNow solutions.
• Configure and develop on the ServiceNow platform: workflows, Flow Designer, forms, business rules, client scripts, integrations and reports.
• Support the full implementation lifecycle: build, validate, release and user acceptance testing.
• Provide production support, fix issues and implement improvements to existing ServiceNow solutions.
• Collaborate with global teams to ensure adherence to ServiceNow standards and governance.
• Prepare user guides and transfer knowledge to users and other teams.

Skills

ServiceNow experience

JavaScript

Flow Designer

Business rules

Client scripts

Integrations

Agile delivery

English proficiency

Partner management

Analytical skills

Tools

ServiceNow

Job description

ServiceNow Developer

Do you enjoy converting business requirements into practical ServiceNow solutions? Are you experienced in ServiceNow development and eager to lead solutions from requirements through implementation and support? Join Aon and help develop and improve ServiceNow solutions used across our business!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a ServiceNow Developer, you will engage with business customers and technical teams to understand their needs. You will develop effective ServiceNow solutions, with an initial focus on the Business Continuity Management module.

Your day-to-day responsibilities will include:

• Gathering, analysing and detailing business requirements and translating them into functional and technical ServiceNow solutions.
• Configuring and developing solutions within the ServiceNow platform, including workflows, Flow Designer, forms, business rules, client scripts, integrations and reports.
• Supporting the full implementation lifecycle, including solution build, development, validation, release and user acceptance testing.
• Providing production support, solving issues and implementing improvements to existing ServiceNow solutions.
• Working closely with global teams and partners to ensure solutions follow ServiceNow standards and governance.
• Preparing detailed user guides and supporting knowledge transfer to users and other teams.

How this opportunity is different

This role offers you the chance to combine hands-on ServiceNow development with business analysis and collaborator engagement.

You will work across the implementation lifecycle, from understanding business requirements and crafting solutions through configuration, testing, deployment and ongoing improvement. The role initially focuses on ServiceNow Business Continuity Management and offers opportunities to work with partners and engineering groups across the globe.

This is a great opportunity for an experienced ServiceNow professional who enjoys solving business problems through technology. The role involves taking ownership of solutions from initial requirements to deployment and support.

Skills and experience that will lead to success

• Around 4–5 years of hands-on ServiceNow experience, particularly in ServiceNow development and/or administration.
• Experience developing ServiceNow solutions using JavaScript, workflows/Flow Designer, business rules, client scripts and integrations.
• Good understanding of ITSM and ServiceNow platform architecture. Experience with ServiceNow Business Continuity Management or related resilience solutions would be an advantage.
• Strong partner management, analytical and interpersonal skills, with experience interpreting business requirements to develop effective technical solutions.
• Experience working in Agile delivery environments and collaborating effectively with international teams, with proficient English.

ServiceNow Certified System Administrator (CSA) certification is required. ServiceNow Certified Application Developer (CAD), additional ServiceNow certifications and experience working with multinational teams would be an advantage.

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