Senior ServiceNow Consultant

EPAM Systems; Polska; On-site; PLN 180,000 - 280,000; Full time

Job summary

EPAM Systems Inc is seeking a Senior ServiceNow Consultant to lead design and delivery of ServiceNow solutions for enterprise clients. You will drive architecture, integrations and governance, mentoring engineers and collaborating with partners to deliver scalable workflows and AI-enabled initiatives.

The role emphasizes strong leadership, deep technical expertise, and exceptional English communication to guide cross-functional teams and shape intelligent ServiceNow architectures.

Qualifications

• 12+ years delivering complex ServiceNow projects across multiple domains.
• Deep knowledge of ServiceNow architecture, integrations and development practices.
• Certifications such as CSA, CIS, CAD or equivalent preferred.
• Excellent written and spoken English (B2+).

Responsibilities

• Design and implement ServiceNow solutions for enterprise clients.
• Lead design, implementation and optimization across platforms.
• Guide engineers, foster collaboration and continuous learning.
• Collaborate with partners and clients to translate needs into scalable architectures.
• Create and design solutions using ServiceNow modules and proprietary IP.
• Ensure quality, security and performance; drive AI initiatives in projects.

Skills

ServiceNow expertise

ITSM/ITOM/HRSD/CSM

Architecture design

Leadership & mentoring

English communication

Tools

ServiceNow integrations

Platform best practices

Job description

Are you ready to shape the future of digital transformation? Do you thrive on solving complex challenges, driving innovation, and delivering tangible impacts? Join our forward-thinking ServiceNow Practice as a Senior ServiceNow Consultant and help drive excellence in ServiceNow delivery. As a Senior ServiceNow Consultant, you will lead the design, implementation, and optimization of ServiceNow solutions that enable enterprise clients to work smarter, faster, and more efficiently. You’ll collaborate with visionary peers across cloud, data, and AI practices to shape intelligent workflows and scalable enterprise architectures that elevate how our clients operate.

Responsibilities

• Design and implement cutting-edge ServiceNow solutions that drive business excellence and empower clients to work smarter, faster, and better
• Push the boundaries of what’s possible with ServiceNow, leveraging the latest platform capabilities to deliver transformative results
• Guide talented engineers and developers, fostering a culture of collaboration, growth, and continuous learning
• Manage practice consultancy artefacts in the Knowledge Base
• Collaborate with ServiceNow, other partners, and clients to understand their needs and translate them into powerful, scalable ServiceNow architectures
• Create and design products and solutions using ServiceNow modules, building EPAM intellectual property
• Set the standard for ServiceNow development, integration, and governance, ensuring quality, security, and performance at every step
• Design for AI and drive the AI agenda in ServiceNow projects
• Support marketing activities, campaigns, and events
• Help in organising ServiceNow Townhalls and Sales Bootcamps/‘SNUGs’ to share knowledge and achievements

Requirements

• Experienced Deliverer: You have a proven trackrecord (12+ years) of successfully delivering complex ServiceNow projects across multipledomains (ITSM, ITOM, HRSD, CSM, etc.)
• Technical Expert: You possess deep knowledge of ServiceNow architecture, integrations, and development best practices
• Inspirin Leader: You communicate effectively, lead with influence, and enjoy mentoring and growing talent around you
• Creative Problem-Solver: You approach challenges with curiosity and ingenuity, always finding innovative solutions
• Certified Professional: You have ServiceNow certifications (CSA, CIS, CAD, or others) – what’s desirable and demonstrate your commitment to mastery
• Excellent written and verbal communication skills in English (B2+ level)