ServiceNow CMDB Master: Asset & Data Steward

State Street; Kraków; On-site; PLN 119,000 - 145,000; Full time

Benefits offered by this job

Permanent contract

Gold Medical Package

Life insurance

Pension plan

Training programs

Volunteer opportunities

Job summary

State Street in Kraków is seeking a CMDB Asset Management Specialist to own the complete lifecycle of CIs and IT assets in the ServiceNow CMDB, ensuring accuracy and consistency across data. You will collaborate with architects, developers and integration teams to enable seamless data flow and reliable IT operations.

You will monitor CMDB health, drive remediation, and support discovery, mapping, and integrations while ensuring compliance with ITIL and regulatory requirements.

Qualifications

• Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization.
• Experience supporting IT Asset Management (ITAM) and Configuration Management processes aligned with ITIL standards.
• Analytical and problem-solving skills focused on data quality and process improvement.
• Working knowledge of ServiceNow Discovery and system integrations (APIs, data imports, third-party tools).
• Minimum 8-10 years of relevant experience with ServiceNow, CMDB, IT Asset Management or related ITSM functions.

Responsibilities

• Own and manage end-to-end lifecycle of CIs and IT assets within the ServiceNow CMDB with accuracy and consistency.
• Collaborate with ServiceNow developers, architects and integration teams to ensure data flow across CMDB and external systems.
• Monitor, analyze, and report CMDB health metrics and lead remediation where gaps exist.
• Support ServiceNow Discovery, Service Mapping, and integrations for accurate CI and asset data population.
• Ensure CMDB processes support audit, risk, security, and regulatory requirements.

Skills

ServiceNow CMDB

IT Asset Management

ITIL standards

ServiceNow Discovery

8-10 years experience

Tools

APIs

Data Imports

Third-Party Tools

Job description

State Street in Kraków is seeking a CMDB Asset Management Specialist to own the complete lifecycle of CIs and IT assets in the ServiceNow CMDB, ensuring accuracy and consistency across data. You will collaborate with architects, developers and integration teams to enable seamless data flow and reliable IT operations.

You will monitor CMDB health, drive remediation, and support discovery, mapping, and integrations while ensuring compliance with ITIL and regulatory requirements.