ServiceNow CMDB Asset Management Specialist, Senior Associate

State Street; Kraków; On-site; PLN 78,000 - 96,000; Full time

Benefits offered by this job

Permanent contract from day one

Holiday days off

Medical package for employees and fami

Job summary

State Street in Kraków is seeking a CMDB Asset Management Specialist to own the end-to-end lifecycle of CIs and IT assets in the ServiceNow CMDB, ensuring data accuracy and alignment with ITIL standards. You will work with architects, developers, and service teams to deliver reliable configuration data across the organization.

The role requires hands-on CMDB expertise, ITAM experience, and strong data quality focus, with 4–8 years in ServiceNow/ITSM.

Qualifications

• Hands-on ServiceNow CMDB with CI classes, relationships, reconciliation, and normalization.
• Experience in ITAM and Configuration Management aligned with ITIL.
• Strong analytical/problem-solving skills focused on data quality.
• 4–8 years of experience with ServiceNow, CMDB, ITAM or ITSM.

Responsibilities

• Own and manage end-to-end lifecycle of CIs and IT assets in the ServiceNow CMDB.
• Collaborate with ServiceNow developers, architects, and integration teams for data flow.
• Monitor, analyze, and report CMDB health metrics and lead remediation.
• Support ServiceNow Discovery, Service Mapping, and integrations for CI/asset data.
• Ensure CMDB data supports audit, risk, security, and regulatory requirements.

Skills

ServiceNow CMDB

IT Asset Mgmt

ITIL

Data quality

Tools

ServiceNow Discovery

System integrations

APIs

Job description

Role Summary & Role Description

The CMDB Asset Management Specialist is responsible for managing the full lifecycle, accuracy, and integrity of IT asset and configuration data within the Configuration Management Database (CMDB), primarily on the ServiceNow platform. This role plays a critical part in enabling reliable IT operations, regulatory compliance, and data-driven decision‑making by ensuring alignment with ITIL standards. The specialist will provide hands‑on technical expertise to support CMDB, Foundation Data, and CSDM initiatives, working closely with architects, developers, platform owners, and service teams to deliver configuration data across the organization.

• Own and manage the end‑to‑end lifecycle of Configuration Items (CIs) and IT assets within the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency.
• Collaborate with ServiceNow developers, solution architects, and integration teams to ensure seamless data flow between CMDB, discovery tools, and external systems.
• Monitor, analyze, and report on CMDB health metrics (e.g., completeness, correctness, compliance) and lead remediation efforts where gaps are identified.
• Support ServiceNow Discovery, Service Mapping, and integrations to ensure accurate and automated population of CI and asset data.
• Ensure CMDB processes and data support audit, risk, security, and regulatory requirements.

Core/Must Have Skills

• Strong hands‑on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization.
• Experience supporting IT Asset Management (ITAM) and Configuration Management processes aligned with ITIL standards.
• Strong analytical and problem‑solving skills with a focus on data quality and process improvement.
• Minimum 4‑8 years of relevant experience working with ServiceNow, CMDB, IT Asset Management, or related ITSM functions.

Good To Have Skills

• ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications preferred.
• ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and the application of concepts a plus.
• Working knowledge of ServiceNow Discovery and system integrations (APIs, data imports, third‑party tools).
• Familiarity with cloud platforms, hybrid infrastructure, and modern IT operations models.

Minimum Salary

zł87,000 Annual

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non‑discriminatory criteria relevant to State Street employees.

In addition to salary, employees are eligible to be considered for discretionary annual performance‑based awards.

We Offer

• Permanent contract from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• Gold Medical Package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company‑driven initiatives, employee networks or organizations of your choice
• Variety of well‑being programs
• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.