ServiceNow Architect (CMDB, ITSM, ITOM)_EU

AIDA projektai, MB; Warszawa; Remote; PLN 469,000 - 704,000; Full time

Job summary

AIDA projektai, MB is seeking an experienced ServiceNow CMDB Architect to lead a comprehensive CMDB assessment, align with CSDM, and define a remediation roadmap. The role involves evaluating data quality, governance, and licensing across enterprise CMDB environments.

Responsibilities include end-to-end assessment, ownership mapping, and delivering a target-state roadmap with prioritized backlogs for remediation and governance improvements.

Qualifications

• Strong ServiceNow CMDB and CSDM expertise.
• Hands-on with IRE, CMDB Health, Discovery, and Service Graph Connectors.

Responsibilities

• Perform end-to-end CMDB assessment covering CI classes, relationships, and data quality.
• Assess ownership, governance, and reconciliation processes.
• Review license usage and optimization opportunities.

Skills

ServiceNow CMDB

CSDM

Discovery

Service Graph Connectors

Data governance

IRE (Reconciliation Engine)

Data quality assessment

Job description

Role Overview

We are looking for an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps, and define a clear remediation roadmap aligned with ServiceNow best practices and CSDM.

Location -USA, Netherlands, Romania, Poland (remote)

B2B cooperation

Key Responsibilities

• Perform an end-to-end CMDB assessment covering:
  • CI classes and relationships
  • Data quality and CMDB Health
  • Identification and Reconciliation Engine (IRE)
  • Data sources and integrations
  • Duplicate, stale, orphaned, and incorrectly classified CIs
  • CSDM alignment
  • Ownership and governance
• Assess Discovery, Service Graph Connectors, and other CMDB data sources.
• Review ServiceNow license usage and license management approach, identifying optimization opportunities and gaps.
• Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities.
• Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM.
• Define a prioritized CMDB remediation backlog and roadmap.
• Provide target-state architecture, governance, licensing, and operating model recommendations.

Requirements

• Strong ServiceNow CMDB and CSDM expertise.
• Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors.
• Experience conducting enterprise-scale CMDB assessments and remediation initiatives.
• Strong understanding of CI lifecycle, relationships, reconciliation, and data governance.
• Understanding of ServiceNow licensing, user roles, personas, and access models.
• Ability to translate technical findings into clear risks, recommendations, and implementation priorities.

Key Deliverables

• CMDB Current-State Assessment
• Gap & Risk Analysis
• CMDB Health Findings
• CSDM Alignment Recommendations
• License Usage & Optimization Assessment
• Persona & Role Mapping
• Prioritized Remediation Backlog
• Target-State CMDB Roadmap