ServiceNow Business Analyst — Platform & Process Growth

Sii Poland

Katowice

On-site

PLN 120,000 - 180,000

Full time

39 hours ago

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Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland in Katowice seeks an experienced ServiceNow Business Analyst to bridge business and IT, document requirements, and design solutions aligned with stakeholder needs. You will translate user requirements into development specs, support the team, run UAT and manage deployments, and train end-users. Fluency in Polish and English and residency in Poland are required.

Join our ServiceNow Competency Center and help optimize platforms for diverse industries across Europe and the US.

Qualifications

Minimum 3 years of experience with the ServiceNow platform.
Proven experience as a Business Analyst.
Ability to work with both technology and business stakeholders daily.
Strong problem-solving skills.
Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices.
Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases.
Familiarity with Agile/Scrum methodologies.
Experience in creating understandable flow charts according to BPMN guidelines.
Fluency in Polish and English is required.
Residing in Poland required.

Responsibilities

Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
Translating user requirements into development specifications and supporting the development team whenever possible
Designing solutions that align with stakeholders' requirements
Creating and managing project and deliverable documentation
Establishing technical requirements for the delivery team (user stories, acceptance criteria)
Supervising development progress and guiding customers through the UAT phase
Managing production deployment
Conducting necessary training for end-users on the platform’s usability and implemented solutions