ServiceNow Analyst | Growth, Training & Profit Sharing

Sii Poland; Białystok; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Regular integration events and trips

Open and accessible management team

Job summary

Sii Poland is seeking a ServiceNow Business Analyst to deliver solutions across ITSM/ITOM/ITAM modules for European and US clients. You will work closely with technology and business stakeholders to translate requirements into clear development specifications and drive UAT and deployment.

Ideal candidates have at least 3 years in ServiceNow, strong analytical and communication skills, and a solid understanding of JavaScript, REST APIs, BPMN, and Agile practices.

Qualifications

• At least 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst with stakeholder management.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving and communication skills.
• Knowledge of JavaScript, REST API, and relational databases.
• Experience with Agile/Scrum methodologies.
• Familiarity with BPMN and creating flowcharts.
• Fluency in Polish and English; reside in Poland.

Responsibilities

• Perform business analysis to understand customers' expectations for ServiceNow solutions.
• Translate user requirements into development specifications and support the development team.
• Design solutions that align with stakeholders' requirements.
• Create and manage project and deliverable documentation.
• Establish technical requirements for the delivery team (user stories, acceptance criteria).
• Supervise development progress and guide customers through the UAT phase.
• Manage production deployment.
• Conduct necessary training for end-users on the platform’s usability and implemented solutions.

Skills

Business Analysis

Stakeholder Communication

Requirements Gathering

Documentation

User Training

Problem Solving

Agile/Scrum

JavaScript

REST API

Relational Databases

BPMN

Polish

English

Tools

ServiceNow

Job description

Sii Poland is seeking a ServiceNow Business Analyst to deliver solutions across ITSM/ITOM/ITAM modules for European and US clients. You will work closely with technology and business stakeholders to translate requirements into clear development specifications and drive UAT and deployment.

Ideal candidates have at least 3 years in ServiceNow, strong analytical and communication skills, and a solid understanding of JavaScript, REST APIs, BPMN, and Agile practices.