ServiceNow Analyst — Shape ITSM & Digital Workflows

Sii Poland; Lublin; On-site; PLN 120,000 - 170,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking an experienced ServiceNow Business Analyst to understand customer needs and translate them into development specifications. You will design end-to-end solutions, manage documentation, and guide UAT and deployment, collaborating daily with both technical and business stakeholders in a dynamic environment.

Fluency in Polish and English is required, and candidates must reside in Poland. The role offers a strong learning culture with opportunities for internal trainings and

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving skills.
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices.
• Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases.
• Familiarity with Agile/Scrum methodologies.
• Experience in creating understandable flow charts according to BPMN guidelines.
• Fluency in Polish and English is required.
• Residing in Poland required.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions.
• Translating user requirements into development specifications and supporting the development team whenever possible.
• Designing solutions that align with stakeholders' requirements.
• Creating and managing project and deliverable documentation.
• Establishing technical requirements for the delivery team (user stories, acceptance criteria).
• Supervising development progress and guiding customers through the UAT phase.
• Managing production deployment.
• Conducting necessary training for end-users on the platform’s usability and implemented solutions.

Skills

Business Analysis

Stakeholder Management

Problem Solving

Communication

Agile/Scrum

BPMN

JavaScript

REST API

Relational Databases

ServiceNow

Tools

ServiceNow Platform

Job description

Sii Poland is seeking an experienced ServiceNow Business Analyst to understand customer needs and translate them into development specifications. You will design end-to-end solutions, manage documentation, and guide UAT and deployment, collaborating daily with both technical and business stakeholders in a dynamic environment.

Fluency in Polish and English is required, and candidates must reside in Poland. The role offers a strong learning culture with opportunities for internal trainings and