ServiceNow Analyst: Biz Analysis, UAT & Deployment

Sii Poland; Szczecin; On-site; PLN 120,000 - 180,000; Full time

Job summary

Sii Poland is seeking a ServiceNow Business Analyst in Szczecin to translate customer requirements into development specifications and support the delivery team throughout the project lifecycle.

You will work daily with technology and business stakeholders, design solutions aligned with requirements, and manage documentation while guiding users through UAT and production deployments. Training will be provided.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving skills.
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices.
• Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases.
• Familiarity with Agile/Scrum methodologies.
• Experience in creating understandable flow charts according to BPMN guidelines.
• Fluency in Polish and English is required.
• Residing in Poland required.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team whenever possible
• Designing solutions that align with stakeholders' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team (user stories, acceptance criteria)
• Supervising development progress and guiding customers through the UAT phase
• Managing production deployment
• Conducting necessary training for end-users on the platform’s usability and implemented solutions

Skills

Business analysis

Stakeholder management

Communication

Problem solving

BPMN

Tools

ServiceNow

JavaScript

REST API

Relational databases

Job description

Sii Poland is seeking a ServiceNow Business Analyst in Szczecin to translate customer requirements into development specifications and support the delivery team throughout the project lifecycle.

You will work daily with technology and business stakeholders, design solutions aligned with requirements, and manage documentation while guiding users through UAT and production deployments. Training will be provided.