Poland-based ServiceNow Solutions Analyst

Sii Poland

Wrocław

On-site

PLN 150,000 - 210,000

Full time

3 days ago

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Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Profit sharing

Job summary

Sii Poland is seeking a ServiceNow Business Analyst to join our Competency Center. You will analyze customer needs for out-of-the-box or custom ServiceNow solutions, translate requirements into specs, and design solutions aligned with stakeholders.

You will also create project documentation and define delivery requirements for the team. You will supervise development progress, guide customers through UAT, support production deployments, and run end-user training on platform usability and

Qualifications

Minimum 3 years of experience with the ServiceNow platform.
Proven experience as a Business Analyst.
Ability to work with both technology and business stakeholders daily.
Strong problem-solving skills.
Excellent communication skills addressing development issues and customers.
Understanding of JavaScript, REST API and relational databases in ServiceNow.
Familiarity with Agile/Scrum methodologies.
Experience creating BPMN flow charts.
Fluency in Polish and English; residence in Poland.

Responsibilities

Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions.
Translating user requirements into development specifications and supporting the development team whenever possible.
Designing solutions that align with stakeholders' requirements.
Creating and managing project and deliverable documentation.
Establishing technical requirements for the delivery team (user stories, acceptance criteria).
Supervising development progress and guiding customers through the UAT phase.
Managing production deployment.
Conducting necessary training for end-users on the platform’s usability and implemented solutions.