ServiceNow Analyst: Drive ITSM Solutions & UAT

Sii Poland; Toruń; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Regular integration events and trips

Job summary

Sii Poland is seeking a ServiceNow Business Analyst to drive design and implementation of customer solutions across ITSM, ITOM, ITAM, HRSD, SecOps, SPM, and CSM. You will translate requirements, craft development specs, and support the team through UAT and production deployment.

Work with both tech and business stakeholders, apply BPMN and REST/API concepts, and participate in Agile/Scrum projects. Fluency in Polish and English is required; Polish residency is expected.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving skills.
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices.
• Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases.
• Familiarity with Agile/Scrum methodologies.
• Experience in creating understandable flow charts according to BPMN guidelines.
• Fluency in Polish and English is required.
• Residing in Poland required.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions.
• Translating user requirements into development specifications and supporting the development team whenever possible.
• Designing solutions that align with stakeholders' requirements.
• Creating and managing project and deliverable documentation.
• Establishing technical requirements for the delivery team (user stories, acceptance criteria).
• Supervising development progress and guiding customers through the UAT phase.
• Managing production deployment.
• Conducting necessary training for end-users on the platform’s usability and implemented solutions.

Skills

Business Analysis

Stakeholder Communication

Problem Solving

Agile/Scrum

BPMN

Polish language

English language

Tools

JavaScript

REST API

Relational Databases

Job description

Sii Poland is seeking a ServiceNow Business Analyst to drive design and implementation of customer solutions across ITSM, ITOM, ITAM, HRSD, SecOps, SPM, and CSM. You will translate requirements, craft development specs, and support the team through UAT and production deployment.

Work with both tech and business stakeholders, apply BPMN and REST/API concepts, and participate in Agile/Scrum projects. Fluency in Polish and English is required; Polish residency is expected.