Senior ServiceNow Developer (Public Sector)

Sopra Steria; Katowice; On-site; PLN 134,000 - 179,000; Full time

Benefits offered by this job

Luxmed

Medicover Sport

Worksmile

Education platforms

Languages learning

Referral bonus

Life insurance

Certifications paid

Conferences

Tech Lunches

Communities

Local kindergarten

Free parking

Fresh fruits

Workation

Job summary

Sopra Steria Polska is seeking a Senior ServiceNow Developer (Public Sector) to join our Katowice team and deliver enterprise-grade ServiceNow solutions. You will participate in government and public-sector projects, translating business requirements into scalable ITSM workflows, catalog items, and integrations.

The role requires 4+ years on ServiceNow, CSA certification, ITSM expertise, and strong JavaScript.

Qualifications

• 4+ years hands-on experience with the ServiceNow platform.
• CSA certification.
• Strong ITSM knowledge on ServiceNow.
• Advanced JavaScript scripting skills.
• Experience in Agile/Scrum environments and ITIL practices.
• Fluent English (B2/C1).
• Strong communication and collaboration skills.
• Willingness to travel occasionally and work from Katowice office.

Responsibilities

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, and scripts.
• Implement new functionalities per business and technical requirements.
• Troubleshoot issues, perform root-cause analysis, and provide long-term fixes.
• Review and refactor custom code for performance and maintainability.
• Support platform upgrades, patches, and releases with testing.
• Monitor integrations and APIs for reliable operations.
• Maintain up-to-date technical documentation for configurations.
• Collaborate with stakeholders and Agile teams to deliver quality solutions.
• Suggest continuous improvements to enhance platform functionality and UX.

Skills

ServiceNow ITSM

JavaScript

Agile/Scrum

English Proficiency

Problem-Solving

Documentation

Cross-functional Collaboration

Education

ServiceNow CSA Certification

ITIL Foundation

Job description

Company Description

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.
The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.

Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.

The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

Job Description

We are looking for a Senior ServiceNow Developer (Public Sector) to join the Sopra Steria Polska team and contribute to the projects for our clients.

Note that we can only offer cooperation to people who are located in Poland and have EU citizenship.

Responsibilities:

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
• Implement new functionalities and enhancements in accordance with business and technical requirements.
• Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.
• Review, optimize, and refactor custom code to ensure performance, maintainability, and compliance with ServiceNow best practices.
• Support platform upgrades, patches, and releases, including testing and validation activities.
• Monitor and maintain integrations and APIs to ensure reliable platform operations.
• Maintain up-to-date technical documentation for configurations, integrations, and custom developments.
• Collaborate with stakeholders, consultants, and Agile teams to deliver high-quality solutions.
• Recommend and implement continuous improvements to enhance platform functionality, performance, and user experience.

Qualifications

Must Have Requirements

• 4+ years of hands-on experience with the ServiceNow platform.
• ServiceNow CSA (Certified System Administrator) certification.
• Strong experience and deep knowledge of ServiceNow ITSM.
• Advanced JavaScript scripting skills.
• Experience working in Agile/Scrum environments and familiarity with ITIL practices.
• Strong problem-solving and analytical skills.
• Fluent English B2/C1.
• Strong communication skills to collaborate with cross-functional teams.
• Proactive and detail-oriented.
• Ability to document processes and share knowledge effectively.
• Being open to occasional business trips abroad and visits in our office in Katowice.

Nice to Have

• Additional ServiceNow certifications (e.g., CAD, CIS-ITSM, CIS-HRSD, CIS-ITOM).
• Experience with other ServiceNow modules, such as HRSD, SLO, ITOM, or similar.
• French B2/C1.

Additional Information

What we offer:

- BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, [copyrights* tbc], life insurance, certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud), local kindergarten.
- DEVELOPMENT OPPORTUNITIES (B2B): Tech Lunches, Worksmile, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud).

ADDITION: free parking, fresh fruits, workation.
In case of questions, please contact the HR team.

The recruitment process for this position consists of two stages:
• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)

Salary range:
UOP: 12 000 -16 000 PLN gross/month;
B2B: 100-140 PLN/h net + vat.
All information about salary range and its additional components will be provided during the 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.