ServiceNow business analyst

Sii Poland; Warszawa; Presencial; PLN 180 000 - 280 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Resumo da oferta

Sii Poland is seeking an experienced Lead Business Analyst to drive a large platform for a financial organization. You will lead a team of three ServiceNow business analysts and collaborate with the Platform Owner and Architect to design the platform and shape requirements.

The role requires ITSM/CSM and/or Risk/Privacy expertise, strong Polish and English (C1), and the ability to run workshops, organize discovery sessions, and translate business needs into clear user stories.

Qualificações

• 7+ years in IT with team management.
• Knowledge of the ServiceNow platform and experience in ITSM/CSM and/or Risk/Privacy.
• Ability to lead a team of business analysts and collaborate with various stakeholders.
• Experience in conducting workshops and analyzing business requirements.
• Ability to translate business needs into requirements for the development team.
• Polish and English at C1 level.
• Willingness to work from the office in Warsaw at least once a week.

Responsabilidades

• Leading and coordinating the work of a team of three ServiceNow business analysts
• Collaborating with the Platform Owner and Architect to design the platform
• Organizing discovery sessions and workshops with stakeholders
• Overseeing business and functional requirements and translating them into processes and user stories
• Refining the backlog, prioritizing, and clarifying the scope of requirements
• Conducting fit-gap analysis and promoting an OOTB-first approach
• Ensuring process consistency across platform modules
• Supporting the next stages of platform development

Conhecimentos

Team leadership

Workshops facilitation

Requirements analysis

Polish language

English language

Stakeholder collaboration

Ferramentas

ServiceNow

Descrição da oferta de emprego

Описание

We are looking for an experienced person for the position of Lead Business Analyst for a key role in building a large platform connecting multiple processes in a financial organization. As part of the team, you will lead a group of three ServiceNow business analysts and collaborate directly with the Platform Owner and Architect. Your tasks will include not only analysis but also coordinating the team's work, conducting workshops, and overseeing business and functional requirements. We expect you to actively participate in designing the platform and support process development. If you have extensive experience in ITSM/CSM and/or Risk/Privacy, this offer is for you.

Задачи

• Leading and coordinating the work of a team of three ServiceNow business analysts


• Collaborating with the Platform Owner and Architect to design the platform


• Organizing discovery sessions and workshops with stakeholders


• Overseeing business and functional requirements and translating them into processes and user stories


• Refining the backlog, prioritizing, and clarifying the scope of requirements


• Conducting fit-gap analysis and promoting an OOTB-first approach


• Ensuring process consistency across platform modules


• Supporting the next stages of platform development

Требования

• Minimum 7 years of experience in IT, including team management


• Knowledge of the ServiceNow platform and experience in ITSM/CSM and/or Risk/Privacy


• Ability to lead a team of business analysts and collaborate with various stakeholders


• Experience in conducting workshops and analyzing business requirements


• Ability to translate business needs into requirements for the development team


• Very good command of Polish and English at C1 level


• Willingness to work from the office in Warsaw at least once a week

Условия

• Great Place to Work


• Solid financial situation


• Contracts with the biggest brands


• Centre of internal trainings


• Many experts you can learn from


• Open and accessible management team


• Profit sharing


• Passion Sponsorship program


• Regular integration events and trips


• Comfortable and well-equipped offices


• MySii app


• Medical care