ServiceNow Business Solutions & BA Lead

ALTEN; Województwo mazowieckie; Hybrid; PLN 180,000 - 290,000; Full time

Benefits offered by this job

Medicover medical care

Medicover Benefits platform

Medicover Sport card

Referral Program

Group life insurance

Introduction and Competences Manager

Stable and long-term cooperation

Career progression within ALTEN Polska

Relocation opportunities within ALTEN

Newborn employee support

Job summary

ALTEN Polska seeks a senior/lead ServiceNow Business Analyst to join our expanding practice. You will lead BA activities across ITSM, CSM, IRM and privacy, shaping requirements, processes and adoption strategies.

The role is hybrid with Warsaw-based offices, weekly in-office presence, and a clear career path within ALTEN. We offer long-term cooperation, competitive benefits, and opportunities to relocate within the Polish network. English level B2+ is required.

Qualifications

• Proven experience with ServiceNow platforms and implementations.
• Strong BA, process design and requirements management background.
• Experience leading teams and driving delivery in complex initiatives.
• Experience in ITSM, CSM, privacy, and governance related areas.
• Advanced English (B2+/C1).

Responsibilities

• Lead and support BA activities across ServiceNow initiatives.
• Gather, analyze, and document business requirements and processes.
• Facilitate stakeholder workshops and align business and technology objectives.
• Prepare backlog items, user stories, and acceptance criteria.
• Support testing, UAT and business readiness activities.
• Ensure requirements traceability and adoption of BA best practices.
• Collaborate across multiple workstreams to deliver high-quality solutions.
• Support governance, risk, privacy, ITSM, and customer service processes.

Skills

ServiceNow

Business analysis

Process design

Requirements management

Team leadership

Stakeholder management

Workshops facilitation

Backlog management

User story writing

English proficiency

Tools

ServiceNow

Job description

We're Hiring a Senior/Lead ServiceNow Business Analysts!

If you are an experienced ServiceNow professional with a strong background in business analysis, process optimization, and governance - this offer is for you!

We are expanding our client's ServiceNow practice and looking for talented specialists across ITSM, CSM, IRM, TPRM, and Privacy domains to help drive business transformation and operational excellence.

Hybrid from Warsaw vitis in the office one time per week

• Lead and support business analysis activities across ServiceNow initiatives.
• Gather, analyze, and document business requirements and process improvements.
• Facilitate stakeholder workshops and align business and technology objectives.
• Prepare and manage backlog items, user stories, and acceptance criteria.
• Support process design, testing, UAT, and business readiness activities.
• Ensure requirements traceability and adoption of BA best practices.
• Collaborate across multiple workstreams to deliver high-quality solutions.
• Support governance, risk, compliance, third-party risk, privacy, ITSM, and customer service processesю

Requirements:

• Proven experience working with ServiceNow platforms and implementations.
• Strong background in Business Analysis, Process Design, and Requirements Management.
• Strong experience in leading teams, mentoring colleagues and driving delivery across complex initiatives.
• Experience with areas/modules:

ITSM (IT Service Management)

CSM (Customer Service Management)

nice to have: IRM / GRC (Integrated Risk Management / Governance, Risk & Compliance)

nice to have: TPRM (Third-Party Risk Management)

• Privacy Management
• Hands-on experience with workshops facilitation, backlog readiness, UAT, and stakeholder management.
• Strong communication skills and ability to work in complex, cross-functional environments.
• Experience driving business readiness, process alignment, and user adoption is highly valued.
• Advanced English - at least B2+/C1

We offer a full-time employment contract

• Location – Warsaw; work model – hybrid
• Stable and long-term cooperation
• Well-defined career path at the European leader in engineering & IT consulting
• Opportunity to relocate and work in different ALTEN Polska branches
• After completion of the project, opportunity to engage in a subsequent one within the company
• Introduction and cooperation with dedicated Competences Manager
• Medicover medical care
• Medicover Benefits platform
• Medicover Sport card
• Referral Program
• Layette for a newborn employee's child
• Group life insurance

We also guarantee:

Access to professional certifications with our technology partners (e.g. Google, ISTQB)