Service Systems Engineer: Rail Solutions & Troubleshooting

Alstom; Katowice; On-site; PLN 140,000 - 190,000; Full time

Job summary

ALSTOM in Katowice, Poland, seeks a Service System Engineer to apply broad engineering expertise across projects. You will work with cross-functional teams, support maintenance, troubleshoot issues, and help deliver tailored engineering solutions throughout the service lifecycle.

The role emphasizes collaboration, continuous improvement, and customer satisfaction, with occasional travel to support customers and projects. A related engineering degree and 3+ years in service roles are preferred.

Qualifications

• Bachelor’s degree in Engineering, Information Technology, Electronics, Automation, or related field.
• 3+ years in service engineering, maintenance, technical support, or similar role.
• Experience in Field Engineering and Service Operations preferred.
• Ability to investigate, troubleshoot, and resolve technical issues.
• Experience developing technical concepts and customer-oriented solutions.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management.
• Fluency in Polish.

Responsibilities

• Provide technical support and troubleshooting for service activities.
• Develop technical concepts and customer-focused solutions.
• Support maintenance and field engineering operations.
• Collaborate with project, quality, and customer teams.
• Prepare technical documentation and service reports.
• Drive continuous improvement and service performance.
• Ensure high levels of customer satisfaction and operation performance.

Skills

Polish language

Analytical skills

Problem solving

Communication skills

Stakeholder management

Team collaboration

Willingness to travel

Education

Bachelor’s degree in Engineering

Information Technology

Electronics

Automation

Job description

ALSTOM in Katowice, Poland, seeks a Service System Engineer to apply broad engineering expertise across projects. You will work with cross-functional teams, support maintenance, troubleshoot issues, and help deliver tailored engineering solutions throughout the service lifecycle.

The role emphasizes collaboration, continuous improvement, and customer satisfaction, with occasional travel to support customers and projects. A related engineering degree and 3+ years in service roles are preferred.