Service Manager/Project Manager

Engenious; Kraków; On-site; PLN 303,072 - 344,400; Full time

Benefits offered by this job

Private Medical Care

Co-funded Multisport Card

Training or certification subsidies

Job summary

Engenious in Kraków is seeking an experienced professional to fill a dual role of Service Manager and Project Manager. This position requires proactive ownership of service management and delivery activities, collaborating closely with business stakeholders.

The ideal candidate will possess a strong understanding of ITIL practices and have experience in managing IT services. The role offers a dynamic team environment and benefits such as private medical care and a Multisport Card.

Qualifications

• Proven experience in Service or Project Management roles.
• Good understanding of ITIL practices.
• Strong communication and organizational skills.

Responsibilities

• Manage IT services within the Content Supply Chain domain.
• Coordinate delivery activities and oversee execution of initiatives.
• Ensure high service quality and monitor service performance.

Skills

Service Management

Project Management

ITIL practices

Stakeholder management

Communication

Job description

We are looking for an experienced professional who combines the capabilities of both a Service Manager and a Project Manager. Proactive individual who can take full ownership of their scope and operate independently. The role requires close collaboration with business stakeholders and the ability to navigate both service management and delivery activities.

Responsibilities

• Manage IT services within the Content Supply Chain domain.
• Coordinate delivery activities and oversee the execution of business and technology initiatives.
• Work closely with business and technology stakeholders.
• Ensure high service quality and monitor service performance.
• Manage processes, incidents, and continuous improvement activities.
• Ensure compliance with organizational standards, governance requirements, and regulatory expectations.
• Identify risks and recommend optimization opportunities.

Requirements

• Proven experience in roles combining Service Management, Project Management, or Delivery Management responsibilities.
• Good understanding of ITIL practices.
• Experience in Compliance, Governance, or process management.
• Ability to work independently and drive topics in a business - facing environment.
• Strong communication, stakeholder management, and organizational skills.
• Experience within a Content Supply Chain environment is considered a plus.

What can you expect

• Team of passionate people who love what they do.
• Opportunity to learn and grow.
• Private Medical Care - INTER Polska.
• Co-funded Multisport Card.
• Possible training or certification subsidies.
• Rate: 220 - 250 PLN net/h.

If you think you will thrive in the team, don't hesitate and apply! Our Recruiter will share with you more on a quick telephone chat.