Business Unit IT Manager

Michael Page; Warszawa; On-site; PLN 312,480 - 424,080; Full time

Benefits offered by this job

Benefits package

Job summary

Michael Page is looking for an IT Operations leader to own end-to-end IT service delivery for a standalone business unit in Poland. You will partner with local leadership, manage multiple vendors and drive ITIL-aligned processes across a multi-site environment.

The role requires strong communication in English and Polish, as well as experience with Microsoft 365 and security/compliance considerations. Warsaw and additional sites are mentioned as locations.

Qualifications

• 8+ years of IT Operations, Infrastructure, Service Delivery or End-User Services experience in a corporate environment.
• Solid understanding of ITIL and IT Service Management frameworks.
• Experience working within matrix organisations, shared service models and multi-vendor environments.
• Demonstrated success delivering IT projects and operational improvements.
• Fluent English and Polish are essential.

Responsibilities

• Own end-to-end IT service delivery and ensure reliable, secure and business-focused technology operations.
• Act as the primary IT partner for local business leadership, translating business needs into actionable technology solutions.
• Manage relationships with multiple service providers, vendors and central IT teams, ensuring seamless service integration and accountability.
• Drive IT Service Management processes including Incident, Problem, Change and Major Incident Management in line with ITIL best practices.
• Monitor service performance, manage escalations and deliver continuous service improvement initiatives.
• Ensure effective delivery of workplace technologies, including Microsoft 365, end-user computing, mobile devices and collaboration solutions.
• Maintain compliance with security, governance and audit requirements while supporting risk management activities.
• Lead local IT projects, technology rollouts and business-driven initiatives from planning through implementation and handover to operations.
• Support organisational change initiatives and help build a scalable IT operating model for a standalone business.

Skills

ITIL knowledge

IT service management

Stakeholder management

Communication

English

Polish

Tools

Microsoft 365

Identity & access management

Security principles

Job description

• Play a key role in a major business transformation.


• Combine operational ownership with strategic influence.

About Our Client

Our client is an international organisation operating across multiple locations in Poland and Europe. Following a significant business separation and transformation programme, the company is building independent capabilities and investing in technology, operational excellence and future growth.

Job Description

• Own end-to-end IT service delivery and ensure reliable, secure and business-focused technology operations.


• Act as the primary IT partner for local business leadership, translating business needs into actionable technology solutions.


• Manage relationships with multiple service providers, vendors and central IT teams, ensuring seamless service integration and accountability.


• Drive IT Service Management processes including Incident, Problem, Change and Major Incident Management in line with ITIL best practices.


• Monitor service performance, manage escalations and deliver continuous service improvement initiatives


• Ensure effective delivery of workplace technologies, including Microsoft 365, end-user computing, mobile devices and collaboration solutions.


• Maintain compliance with security, governance and audit requirements while supporting risk management activities.


• Lead local IT projects, technology rollouts and business-driven initiatives from planning through implementation and handover to operations.


• Support organisational change initiatives and help build a scalable IT operating model for a standalone business.

The Successful Applicant

• 8+ years of experience in IT Operations, Infrastructure, Service Delivery or End-User Services within a corporate environment.


• Strong experience managing IT services, service providers and complex stakeholder environments.


• Solid understanding of ITIL and IT Service Management frameworks.


• Experience working within matrix organisations, shared service models and multi-vendor environments.


• Demonstrated success delivering IT projects, technology deployments and operational improvements.


• Good knowledge of Microsoft 365, workplace technologies, identity & access management and IT security principles.


• Strong communication, business partnering and stakeholder management skills.


• Experience in manufacturing, industrial, retail, automotive within multi-site operations.


• Fluent English and Polish is essential.

What's on Offer

• A competitive salary package in the range of approx. 28,000 - 38,000 PLN gross per month depending on experience and fit for the role.


• Location: Warsaw and Koszalin


• Opportunity to play a key role in a high-profile business transformation and carve-out programme.


• Exposure to senior leadership and international stakeholders.


• High level of autonomy, ownership and visibility.


• Long-term career opportunities within a growing organisation.


• Additional benefits package.