Service Manager

Anord Mardix; Bielsko-Biała; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Benefit card

Job summary

Anord Mardix in Poland is seeking a Service Manager to lead the service team in Bielsko-Biała and oversee daily operations.

You will coordinate installation, commissioning, and on-site activities while driving customer satisfaction and continuous process improvements. This role offers exposure to international projects within Flex and SpinCo initiatives.

Qualifications

• Fluent English and Polish – both spoken and written.
• Experience in managing a team of service technicians.
• Field service experience in the power engineering industry.
• Ability to manage multiple projects and priorities simultaneously.
• Knowledge of SAP or a similar ERP system.
• Experience in data management – analysis, reporting, process optimization.
• Familiarity with project management methodologies.

Responsibilities

• Building and developing the service team and managing its daily operations
• Coordinate installation, commissioning, product acceptance, and on-site activities in line with contractual obligations.
• Ensure the highest level of customer service through continuous process improvement and operational excellence.
• Build and maintain long-term relationships with customers and business partners.
• Manage customer complaints and drive corrective actions.
• Collaborate closely with the EMEA service organization.
• Develop, implement, and monitor operational strategies within the area of responsibility.
• Manage operational risks while continuously improving efficiency

Skills

Fluent English

Polish

Team leadership

Field service experience

Multi-project management

SAP / ERP experience

Data management

Project management methodologies

Tools

SAP ERP

Job description

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centres. At Anord Mardix, we welcome people of all backgrounds. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we’re calling SpinCo, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support SpinCo, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission‑critical applications.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking for a Service Manager located in Bielsko-Biala, Poland.

What a typical day looks like:

• Building and developing the service team and managing its daily operations
• Coordinate installation, commissioning, product acceptance, and on‑site activities in line with contractual obligations.
• Ensure the highest level of customer service through continuous process improvement and operational excellence.
• Build and maintain long‑term relationships with customers and business partners.
• Manage customer complaints and drive corrective actions.
• Collaborate closely with the EMEA service organization.
• Develop, implement, and monitor operational strategies within the area of responsibility.
• Manage operational risks while continuously improving efficiency

The experience we’re looking to add to our team:

• Fluent English and Polish – both spoken and written (mandatory)
• Experience in managing a team of service technicians
• Field service experience in the power engineering industry
• Ability to manage multiple projects and priorities simultaneously
• Knowledge of SAP or a similar ERP system
• Experience in data management – analysis, reporting, process optimization
• Familiarity with project management methodologies

What you’ll receive for the great work you provide:

• Interesting and challenging job in an experienced and close‑knit team
• Substantive support in the process of adaptation
• Participation in projects of international scope
• Social package (private medical care, life insurance and benefit card)
• Contract of employment

KS59

GS110

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e‑mailing: [e-mail].