IT Asset & Configuration Specialist

Euroclear; Poland; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Comprehensive benefits

Job summary

Euroclear is seeking an IT Asset and Configuration Manager to lead governance and process implementation for CMDB, with strong ServiceNow CMDB expertise. You will define data sharing agreements, KPIs and dashboards to ensure data quality and act on remediation actions.

In this permanent hybrid role, you will engage with CMDB data providers and customers, drive data completeness, and embed governance into daily IT operations. Strong communication and delivery focus are essential.

Qualifications

• Experience with IT Asset and Configuration Management processes (ITIL) and data management.
• Ability to define, document and implement transversal processes with multiple stakeholders.
• Ability to propose KPIs, dashboards and controls to meet CMDB quality expectations.
• Experience with ServiceNow CMDB implementation, including discovery.

Responsibilities

• Lead governance and processes for IT Asset and Configuration Management.
• Define data sharing agreements and KPIs with CMDB data providers and customers.
• Ensure KPI reporting and remediation actions; drive data quality in CMDB.
• Collaborate with stakeholders to operationalize CMDB governance in ServiceNow.

Skills

ITIL

ServiceNow CMDB

KPI dashboards

Data governance

Stakeholder engagement

PowerBI

Flexera

Tools

ServiceNow

Job description

The SACM (Service Asset & Configuration Management) squad, part of the Technology Service Division in the Euroclear Group, is responsible to deliver services in the field of Asset and Configuration Management. The team is owner of the Asset and Configuration Management processes and CMDB data governance; It acts to make the Euroclear CMDB, based on ServiceNow platform, the main information reference for all Euroclear IT services.

Your Part of the deal

Implementation of IT Asset and Configuration management Governance and Processes are amongst key objectives of Euroclear. We have migrated to ServiceNow as supporting platform for the CMDB. We are now moving to implement all the means to ensure data quality in term of completeness and accuracy and enforce the CMDB become the single source of truth for all IT processes. This goes on one side through the setup of proper Governance and Processes and on another side through the implementation of the technical means for data collection and integration. In parallel, controls and KPI must be developed and implemented to make visible the CMDB quality level and enforce remediation actions.

Given we’re current moving from process definition and documentation to operationalization, as its Asset and Configuration Manager you ’ll participate to the Process implementation, embedding, adherence and continuous improvement. As an illustration this means you’ll engage with CMDB Customers and Data Providers to setup data Sharing agreements and define associated KPI to ensure data quality. Furthermore you will ensure that these agreements and KPIs are reported and acted upon.

Your Profile

• You have experience with IT Asset and Configuration Management Process (ITIL) and related data Management.
• You are Process and Service oriented and have experience in defining, designing, documenting and implementing transversal processes with several stakeholders.
• You are able to propose related KPI, Dashboard and Control to meet the CMDB quality expectations.
• You have experience with ServiceNow and more specifically with its CMDB implementation, including ServiceNow discovery.
• You have good communication skills (written and spoken) and have a collaborative mindset.
• You are delivery-oriented, result-driven and have a keen sense for priorities.
• PowerBI skills are an asset
• Flexera skills are an asset

Please note that this is a permanent position, and we do not offer freelance/contract arrangement for the role.

New ways of working

At Euroclear we believe in an ideal balance between office and remote work toward business, team and individual needs, enhancing more flexibility, trust and individual accountability.

The Euroclear group is a at the heart of the global capital markets providing post-trade and related services to 90% of the world’s top banks. As a proven and resilient capital market infrastructure we have been offering vital financial services for over 50 years. Join us and help us serve our global customer franchise as we support their settlement and asset servicing of a variety of instruments, from domestic and international bonds to equities, investment funds and more.

Great Place to Work for All

We believe that our people are our strength. The diverse talents that our employees bring to the table, are directly linked to our global success. We are committed to creating an inclusive culture that celebrates diversity, and strive to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of their race, religion, colour, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, neurodiversity, disability, or any other aspect that makes them unique. If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

About Us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear

About the Team

Group Technology Services (GTS) plans, builds and runs the global infrastructure of Euroclear, and is additionally responsible for the IT service management to the operating entities of the various Group markets. Group Technology Services operates its IT systems and IT services in such a way that, at an appropriate and benchmarked cost level, it can deliver the agreed levels of service to support the requirements of the business processes, for both normal operations and during disaster recovery.