Senior Unit4 ERP Support Lead - Remote & Growth

SmartRecruiters, Inc.; Wrocław; On-site; PLN 135,000 - 189,000; Full time

Benefits offered by this job

Remote working opportunities

Flexible Leave Paid Time Off

Global Wellbeing Days

Job summary

Unit4 in Wrocław is seeking a Principal Application Support Consultant to join our team in Wrocław, supporting customers across the EMEA and UK regions on the Unit4 ERP platform.

This is a senior, hands-on role. You will play a key role instablisingand strengthening a team that has undergone recent changes,ensuringhigh-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.

Qualifications

• Proven experience with Unit4 ERP (mandatory).
• Strong knowledge of the Financial/Logistics module.
• Basic SQL skills (querying, troubleshooting).
• Strong English communication skills (written and verbal).
• Ability to manage both standard support cases and complex escalations.
• Willingness to travel to Wroclaw office 2–3 times per year.

Responsibilities

• Manage and resolve daily incoming customer support cases across EMEA and UK regions.
• Act as a subject matter expert for complex issues and escalations.
• Provide guidance and mentoring to team members as required.
• Deliver training sessions and support knowledge development within the team.
• Take ownership of escalation management, ensuring timely and effective resolution.
• Operate within a flat team structure, covering both first-line and advanced support responsibilities.
• Balance operational support delivery with strategic contributions such as mentoring and process improvement.
• Contribute to special projects and process improvements.
• Work across Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme.

Skills

Unit4 ERP

SQL

English

Escalations management

Travel ready

Job description

Unit4 in Wrocław is seeking a Principal Application Support Consultant to join our team in Wrocław, supporting customers across the EMEA and UK regions on the Unit4 ERP platform.

This is a senior, hands-on role. You will play a key role instablisingand strengthening a team that has undergone recent changes,ensuringhigh-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.