ERP Support Specialist - Elevate Customer Experience

UNIT4 NV; Wrocław; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Uncapped time off policy

Remote working opportunities

Global Wellbeing Days

Employee Resource Groups

Job summary

UNIT4 NV in Wrocław is seeking a Technical Support Consultant to assist customers with IT and Business Application inquiries for their ERP solutions. The role involves managing support cases, addressing customer escalations, and ensuring adherence to company standards.

The ideal candidate will have strong communication skills, relevant technical knowledge, and a friendly, proactive approach. Knowledge of SQL and experience in a Customer Support setting is preferred. The company offers a dynamic work environment and a commitment to employee well-being.

Qualifications

• Fluent in English (verbal and written).
• Previous experience in a Customer Support environment is an advantage.
• Exceptional customer service understanding.

Responsibilities

• Provide support for IT and business application queries.
• Document application defects and suggest process improvements.
• Handle customer escalations and manage complex issues.

Skills

Strong communication skills

Customer facing skills

Analytical abilities

Problem-solving skills

Ability to manage time and prioritize

Friendly demeanor

Knowledge of Microsoft technologies

Knowledge of SQL

Knowledge of TCP/IP

Education

Experience in Customer Support

Tools

Windows Server operating systems

SQL Server performance tools

Job description

UNIT4 NV in Wrocław is seeking a Technical Support Consultant to assist customers with IT and Business Application inquiries for their ERP solutions. The role involves managing support cases, addressing customer escalations, and ensuring adherence to company standards.

The ideal candidate will have strong communication skills, relevant technical knowledge, and a friendly, proactive approach. Knowledge of SQL and experience in a Customer Support setting is preferred. The company offers a dynamic work environment and a commitment to employee well-being.