Principal Application Support Consultant

SmartRecruiters, Inc.; Wrocław; On-site; PLN 135,000 - 189,000; Full time

Benefits offered by this job

Remote working opportunities

Flexible Leave Paid Time Off

Global Wellbeing Days

Job summary

Unit4 in Wrocław is seeking a Principal Application Support Consultant to join our team in Wrocław, supporting customers across the EMEA and UK regions on the Unit4 ERP platform.

This is a senior, hands-on role. You will play a key role instablisingand strengthening a team that has undergone recent changes,ensuringhigh-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.

Qualifications

• Proven experience with Unit4 ERP (mandatory).
• Strong knowledge of the Financial/Logistics module.
• Basic SQL skills (querying, troubleshooting).
• Strong English communication skills (written and verbal).
• Ability to manage both standard support cases and complex escalations.
• Willingness to travel to Wroclaw office 2–3 times per year.

Responsibilities

• Manage and resolve daily incoming customer support cases across EMEA and UK regions.
• Act as a subject matter expert for complex issues and escalations.
• Provide guidance and mentoring to team members as required.
• Deliver training sessions and support knowledge development within the team.
• Take ownership of escalation management, ensuring timely and effective resolution.
• Operate within a flat team structure, covering both first-line and advanced support responsibilities.
• Balance operational support delivery with strategic contributions such as mentoring and process improvement.
• Contribute to special projects and process improvements.
• Work across Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme.

Skills

Unit4 ERP

SQL

English

Escalations management

Travel ready

Job description

• Full-time
• Compensation: PLN 134,938 - PLN 188,526 - yearly

Company Description

Meet Unit4 . With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.

We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

We are looking for aPrincipal Application Support Consultantto join our team inWrocław, supporting customers across the EMEA and UK regions on the Unit4 ERP platform.

This is a senior, hands-on role. You will play a key role instablisingand strengthening a team that has undergone recent changes,ensuringhigh-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.

Alongside managing complex support cases and escalations, you will help develop team capability throughknowledge sharing, training, and coaching, while also gaining exposure to bothUnit4 ERP andERPxthrough structured learning opportunities.

Key Responsibilities

• Manage and resolvedaily incoming customer support casesacross EMEA and UK regions
• Act as asubject matter expertfor complex issues and escalations
• Provideguidance and mentoringto team members asrequired
• Delivertraining sessionsand support knowledge development within the team
• Take ownership ofescalation management, ensuringtimelyand effective resolution
• Operate within aflat team structure, covering bothfirst-lineand advanced support responsibilities
• Balanceoperational support deliverywithstrategic contributionssuch as mentoring and process improvement
• Contribute tospecial projects and process improvements
• Work across bothUnit4 ERP andERPx, starting with ERP and expanding knowledge via a rotationprogramme

Qualifications

Must-Have

• Proven experience withUnit4 ERP(mandatory)
• Strong knowledge of theFinancial/Logistics module
• Basic SQL skills(querying, troubleshooting)
• StrongEnglish communication skills(written and verbal)
• Ability to manageboth standard support cases and complex escalations
• Willingness to travel toWrocławoffice2–3 times per year

Nice-to-Have

• Advanced SQL knowledge
• Experience inmentoring or coaching colleagues
• Previousexperience handlingescalations in a support environment

Additional Information

Who we are

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues , role m… etc
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!