Principal Application Support Consultant

UNIT4 NV; Wrocław; On-site; PLN 133,920 - 178,560; Full time

Benefits offered by this job

Work-life fusion support

Diversity and inclusion initiatives

Job summary

UNIT4 NV is seeking a Principal Application Support Consultant in Wrocław to support customers across EMEA and UK on the Unit4 ERP platform. This senior role involves managing complex support cases, mentoring colleagues, and ensuring high-quality support delivery.

Ideal candidates will possess proven experience with Unit4 ERP and strong knowledge of Financial/Logistics modules, along with the ability to communicate effectively in English. This role includes occasional travel to the Wrocław office and emphasizes a collaborative team culture.

Qualifications

• Proven experience with Unit4 ERP is essential.
• Strong knowledge of Financial/Logistics module.
• Basic SQL skills for query troubleshooting.
• Strong English communication skills are required.

Responsibilities

• Manage and resolve daily incoming customer support cases.
• Act as a subject matter expert for complex issues.
• Provide guidance and mentoring to team members.
• Deliver training sessions for knowledge development.
• Take ownership of escalation management.
• Operate within a flat team structure for support.
• Balance operational delivery with strategic contributions.
• Contribute to special projects and improvements.

Skills

Proven experience with Unit4 ERP

Strong knowledge of Financial/Logistics module

Basic SQL skills (querying, troubleshooting)

Strong English communication skills

Ability to manage both standard support cases and complex escalations

Willingness to travel to Wrocław office 2–3 times per year

Tools

SQL

Unit4 ERP

Job description

Full-time

Company Description

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more onour website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description

We are looking for a Principal Application Support Consultant to join our team in Wrocław, supporting customers across the EMEA and UK regions on the Unit4 ERP platform.

This is a senior, hands‑on role. You will play a key role in stabilising and strengthening a team that has undergone recent changes, ensuring high‑quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.

Alongside managing complex support cases and escalations, you will help develop team capability through knowledge sharing, training, and coaching, while also gaining exposure to both Unit4 ERP and ERPx through structured learning opportunities.

Key Responsibilities

• Manage and resolve daily incoming customer support cases across EMEA and UK regions
• Act as a subject matter expert for complex issues and escalations
• Provide guidance and mentoring to team members as required
• Deliver training sessions and support knowledge development within the team
• Take ownership of escalation management, ensuring timely and effective resolution
• Operate within a flat team structure, covering both first-line and advanced support responsibilities
• Balance operational support delivery with strategic contributions such as mentoring and process improvement
• Contribute to special projects and process improvements
• Work across both Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme

Qualifications

Must-Have

• Proven experience with Unit4 ERP (essential)
• Strong knowledge of the Financial/Logistics module
• Basic SQL skills (querying, troubleshooting)
• Strong English communication skills (written and verbal)
• Ability to manage both standard support cases and complex escalations
• Willingness to travel to Wrocław office 2–3 times per year

Nice-to-Have

• Advanced SQL knowledge
• Experience in mentoring or coaching colleagues
• Previous experience handling escalations in a support environment

Additional Information

The role may require security clearance for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. We will handle it according to local privacy laws and keep your info safe.

Discover how we enable work-life fusion for our people so they can bring their full selves to work and excel in their careers, while also prioritizing their personal lives and physical/mental wellbeing.

Explore our benefits and discover how we create a truly rewarding experience—combining practical and tangible benefits with meaningful support.

Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination.

We invite you to be a part of this diversity and join our community!

Take a look at some of the other great opportunities at Unit4.