Senior ServiceNow Lead for IRM/GRC, HRSD & SecOps

Ernst & Young Advisory Services Sdn Bhd; Wrocław; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Continuous learning

Success as defined by you

Transformative leadership

Diverse and inclusive culture

Job summary

EY GDS Poland is seeking a Senior ServiceNow Developer to implement, extend, and maintain ServiceNow solutions across multiple modules. You will collaborate with architects and stakeholders to translate requirements into scalable, high-quality technical solutions aligned with best practices.

Ideal candidates have 4–5+ years of ServiceNow delivery experience, CAD/CIS certifications, and a solid ITIL background.

Qualifications

• 4–5+ years of ServiceNow implementation experience.
• Proven development background delivering multiple end-to-end ServiceNow projects.
• ServiceNow CAD and/or CIS certifications (with IRM, HRSD, SecOps, or ITOM preferred).
• Strong understanding of ITIL and enterprise service management concepts.

Responsibilities

• Develop, configure, and customize ServiceNow applications across supported modules.
• Implement workflows, automation, business rules, integrations, and data models according to functional and technical requirements.
• Collaborate with technical leads and architects to ensure solutions are scalable and maintainable.
• Refine requirements with stakeholders and translate them into actionable development tasks.
• Build and optimize UI policies, client scripts, scripts includes, integrations, and ACLs.
• Participate in code reviews, testing cycles, and quality assurance to ensure reliable delivery.
• Support platform enhancements, upgrades, performance improvements, and issue resolution.
• Implement and maintain dashboards, reporting, and Performance Analytics elements.
• Cooperate with teams across IRM / GRC, HRSD, SecOps, CMS, ITOM and others.

Skills

ServiceNow modules

Workflow design

Automation

Scripting

Integrations

Enterprise architecture

Stakeholder communication

Education

Bachelor's or Master's degree

Job description

EY GDS Poland is seeking a Senior ServiceNow Developer to implement, extend, and maintain ServiceNow solutions across multiple modules. You will collaborate with architects and stakeholders to translate requirements into scalable, high-quality technical solutions aligned with best practices.

Ideal candidates have 4–5+ years of ServiceNow delivery experience, CAD/CIS certifications, and a solid ITIL background.