Senior ServiceNow Architect — Remote-friendly (Warsaw)

EY; Warszawa; Hybrid; PLN 180,000 - 300,000; Full time

Job summary

EY Global Delivery Services in Warsaw is seeking a Senior ServiceNow Developer to implement, extend, customize and maintain ServiceNow solutions across multiple modules. You will work with architects, stakeholders and delivery teams to translate requirements into high‑quality technical outcomes aligned with best practices and platform standards.

We focus on IRM/GRC, HRSD, SecOps, CMS and ITOM, and expect 4–5+ years' experience, plus CAD/CIS certifications.

Qualifications

• 4–5+ years of ServiceNow implementation experience.
• Proven development background delivering multiple end-to-end ServiceNow projects.
• ServiceNow CAD and/or CIS certifications (with IRM, HRSD, SecOps, or ITOM preferred).
• Strong understanding of ITIL and enterprise service management concepts.

Responsibilities

• Develop, configure, and customize ServiceNow applications across supported modules.
• Implement workflows, automation, business rules, integrations, and data models according to functional and technical requirements.
• Collaborate with technical leads and architects to ensure solutions are scalable and aligned with platform best practices.
• Work with stakeholders to refine requirements and translate them into actionable development tasks.
• Build and optimize UI policies, client scripts, scripts includes, integrations, and ACLs.
• Participate in code reviews, testing cycles, and quality assurance to ensure reliable delivery.
• Support platform enhancements, upgrades, performance improvements, and issue resolution.
• Implement and maintain dashboards, reporting, and Performance Analytics elements.
• Cooperate with teams working across ServiceNow modules, including IRM / GRC, HRSD, SecOps, CMS, ITOM, and others.

Skills

ServiceNow modules

Workflow automation

Scripting

Integrations

MID Server

ITIL

Stakeholder communication

Education

Bachelor's or Master's degree

Tools

MID Server

CAD/CIS certifications

Job description

EY Global Delivery Services in Warsaw is seeking a Senior ServiceNow Developer to implement, extend, customize and maintain ServiceNow solutions across multiple modules. You will work with architects, stakeholders and delivery teams to translate requirements into high‑quality technical outcomes aligned with best practices and platform standards.

We focus on IRM/GRC, HRSD, SecOps, CMS and ITOM, and expect 4–5+ years' experience, plus CAD/CIS certifications.