Lead ServiceNow Architect for Global ITSM Solutions

Sii Poland; Katowice; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking a ServiceNow Architect to join its ServiceNow Competency Center, delivering architecture-driven ITSM solutions across Europe and the US. You will design scalable ServiceNow solutions, mentor teams, and shape service strategy while working with stakeholders across client teams.

The role requires hands-on experience across multiple modules (ITSM, ITOM, ITAM, HRSD, SecOps, SPM), strong ITIL knowledge, and excellent communication in English. Poland residency is required.

Qualifications

• Minimum 5 years of experience in ServiceNow implementations and at least 2 years in an Architect role.
• Very good understanding of ServiceNow platform architecture and products.
• Hands-on experience with at least three ServiceNow modules.
• Experience in consulting on ITSM tools implementation.
• Knowledge of other ITSM/BPM tools.
• Familiarity with PMP, PRINCE2, or Agile.
• Strong ITIL knowledge.
• Fluency in English (written and spoken).
• Poland residency required.

Responsibilities

• Designing and implementing solutions on the ServiceNow platform tailored to client needs
• Supporting the creation of technical offers and project estimations
• Defining optimal technological and architectural solutions
• Identifying, predicting, and reporting technical risks in projects
• Preparing documentation and presentations, including functional designs, technical specifications, and integration documentation
• Collaborating with stakeholders to deliver effective and scalable solutions
• Supporting the definition and development of ServiceNow's service strategy

Skills

ServiceNow experience

Architect role

English fluency

Stakeholder communication

Presentation skills

Education

Relevant IT degree

Tools

ServiceNow Studio

ITSM tools

Job description

Sii Poland is seeking a ServiceNow Architect to join its ServiceNow Competency Center, delivering architecture-driven ITSM solutions across Europe and the US. You will design scalable ServiceNow solutions, mentor teams, and shape service strategy while working with stakeholders across client teams.

The role requires hands-on experience across multiple modules (ITSM, ITOM, ITAM, HRSD, SecOps, SPM), strong ITIL knowledge, and excellent communication in English. Poland residency is required.