Senior ServiceNow Architect for ITSM/ITOM

Sii Poland; Białystok; On-site; PLN 200,000 - 320,000; Full time

Benefits offered by this job

Great Place to Work

Profit sharing

Medical care

Internal trainings

Office events

Job summary

Join the Sii Poland ServiceNow Competency Center and help deliver scalable ServiceNow solutions for clients across Europe and the United States. You will design and implement platform architectures, customize ITSM/ITOM/ITAM/HRSD/SecOps/SPM modules, and shape service strategies to digitize processes.

Expect hands-on architectural work, stakeholder collaboration, and guidance on project estimations. The role requires senior-level ServiceNow expertise, mentoring, and a strong command of English;

Qualifications

• Minimum 5 years of experience in ServiceNow implementations.
• At least 2 years in a ServiceNow Architect role.
• Very good understanding of ServiceNow platform architecture and products.
• Proven hands-on experience with at least three different ServiceNow modules.
• Experience in consulting on ITSM tools implementation.

Responsibilities

• Designing and implementing solutions on the ServiceNow platform tailored to client needs
• Supporting the creation of technical offers and project estimations
• Defining optimal technological and architectural solutions
• Identifying, predicting, and reporting technical risks in projects
• Preparing documentation and presentations, including functional designs, technical specifications, and integration documentation
• Collaborating with stakeholders to deliver effective and scalable solutions
• Supporting the definition and development of ServiceNow's service strategy

Skills

ServiceNow architecture

Client-facing communication

Project estimation

ITIL knowledge

English fluency

Stakeholder collaboration

Tools

ITSM module

ITOM module

ITAM module

HRSD module

SecOps module

SPM module

Job description

Join the Sii Poland ServiceNow Competency Center and help deliver scalable ServiceNow solutions for clients across Europe and the United States. You will design and implement platform architectures, customize ITSM/ITOM/ITAM/HRSD/SecOps/SPM modules, and shape service strategies to digitize processes.

Expect hands-on architectural work, stakeholder collaboration, and guidance on project estimations. The role requires senior-level ServiceNow expertise, mentoring, and a strong command of English;