Senior ServiceNow Architect – Global ITSM & Digitalization

Sii Poland; Łódź; On-site; PLN 330,000 - 520,000; Full time

Benefits offered by this job

Centre of internal trainings

Profit sharing

Medical care

Open and accessible management team

Great Place to Work

Job summary

Sii Poland is seeking an experienced ServiceNow Architect to design and implement scalable solutions across ITSM, ITOM, ITAM, HRSD, SecOps, and SPM. You will craft technical offers, define architectures, and manage risks while collaborating with cross-functional stakeholders.

The role requires deep ServiceNow knowledge, hands-on module experience, and strong communication skills in English. Polish residency is preferred, with opportunities across Europe and the US.

Qualifications

• Minimum 5 years of experience in ServiceNow implementations.
• At least 2 years in a ServiceNow Architect role.
• Strong understanding of ServiceNow platform architecture and products.
• Proven hands-on experience with at least three ServiceNow modules.
• Experience in ITSM tool implementations consulting.
• Knowledge of other ITSM/BPM tools.
• Familiarity with PMP, PRINCE2, or Agile methodologies.
• Strong ITIL knowledge.
• Fluent in English (written and spoken).

Responsibilities

• Designing and implementing solutions on the ServiceNow platform tailored to client needs.
• Supporting the creation of technical offers and project estimations.
• Defining optimal technological and architectural solutions.
• Identifying, predicting, and reporting technical risks in projects.
• Preparing documentation and presentations, including functional designs, technical specifications, and integration documentation.
• Collaborating with stakeholders to deliver effective and scalable solutions.
• Supporting the definition and development of ServiceNow's service strategy.

Skills

ServiceNow architecture

Client-facing communication

Stakeholder collaboration

Analytical thinking

English fluency

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITAM

HRSD

SecOps

SPM

Job description

Sii Poland is seeking an experienced ServiceNow Architect to design and implement scalable solutions across ITSM, ITOM, ITAM, HRSD, SecOps, and SPM. You will craft technical offers, define architectures, and manage risks while collaborating with cross-functional stakeholders.

The role requires deep ServiceNow knowledge, hands-on module experience, and strong communication skills in English. Polish residency is preferred, with opportunities across Europe and the US.