Senior ServiceNow AI & Automation Architect

Sii Poland; Łódź; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking an experienced ServiceNow professional to support the implementation and optimization of AI-driven capabilities within a modern enterprise service management platform. In this role, you will help shape the adoption of generative AI solutions, improve digital support experiences, and enhance operational efficiency across the organization.

You will collaborate with stakeholders to identify valuable AI use cases, deliver scalable solutions, and establish governance frameworks

Qualifications

• Minimum 5 years of hands-on ServiceNow development in enterprise environments.
• Strong background in Virtual Agent, conversational experiences, and AI-driven automation.
• Advanced ServiceNow development skills including JavaScript, integrations, APIs, and workflows.
• Deep understanding of ITSM processes and ServiceNow best practices.
• Hands-on expertise with ServiceNow AI, Now Assist, and generative AI solutions.
• CSA, CAD, CIS Data Foundations certifications are a plus.
• Excellent English skills for international collaboration.

Responsibilities

• Review the current ServiceNow AI setup and identify areas for improvement.
• Define AI priorities, roadmap, and practical use cases with business and platform stakeholders.
• Configure, maintain, and optimize Now Assist, AI Search, Virtual Agent, and other AI capabilities.
• Build and enhance AI-driven solutions, custom skills, chatbots, and workflow automations.
• Ensure security, compliance, testing, and quality of AI implementations.
• Collaborate with stakeholders, provide recommendations, create documentation, and support long-term platform growth.

Skills

ServiceNow development

Virtual Agent

AI-driven automation

JavaScript

ITSM processes

English communication

Tools

ServiceNow

APIs

Job description

Sii Poland is seeking an experienced ServiceNow professional to support the implementation and optimization of AI-driven capabilities within a modern enterprise service management platform. In this role, you will help shape the adoption of generative AI solutions, improve digital support experiences, and enhance operational efficiency across the organization.

You will collaborate with stakeholders to identify valuable AI use cases, deliver scalable solutions, and establish governance frameworks