Senior ServiceNow Administrator

Software Mind; Warszawa; Remote; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Flexible and remote cooperation

International projects with global clI

Travel related to international proj.

Non-corporate atmosphere

Language classes access

Knowledge-sharing initiatives

Private healthcare

Multisport card

Benefits vary by cooperation form

Job summary

Software Mind is seeking an experienced ServiceNow specialist to join a small senior team building a new platform for a Dutch cloud service provider. Fully remote, long-term engagement with growth toward ITOM/CMDB/CSDM work, and direct client contact.

The role requires hands-on ownership of production instances for a multinational client and strong English communication. You will manage incidents, access, and integrations, maintain CMDB integrity, and guide design decisions while collaborating

Qualifications

• Valid ServiceNow CSA and Data Foundations credentials.
• Minimum 5 years of hands-on ServiceNow experience with production ownership.
• Experience in a heavily customized instance using JavaScript and GlideRecord.
• RBAC configuration experience: ACLs, user criteria and access reviews.
• LDAP/AD sync, data imports, and CMDB data quality knowledge.
• REST/SOAP integrations and familiarity with IntegrationHub.
• Service Portal configuration and client-facing communication.
• Fluent English; ability to present technically to clients.

Responsibilities

• Own day-to-day platform operations: incidents, service requests, access, and changes.
• Lead identity and access management: LDAP/AD sync, roles, ACLs and reviews.
• Own integration operations: monitor, troubleshoot, fix, and document design changes.
• Maintain CMDB data quality and CI class model in daily work.
• Assess impact of changes and advocate out-of-the-box solutions.
• Reverse-engineer legacy configurations and document dependencies.
• Oversee platform lifecycle tasks: upgrades, patching, and environments.
• Collaborate with client stakeholders and translate issues into decisions.

Skills

Fluent English

CSA

Data Foundations

RBAC configuration

REST & SOAP integrations

Service Portal

ITOM/ITSM knowledge

Dutch language

Tools

ServiceNow ITOM

MID Server

Job description

Company Description

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Company Description

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Job Description

Project – the aim you’ll have

You will join the ServiceNow team building a new platform for a Dutch provider of cloud services to the public sector. We are replacing an instance customised over 10+ years with a clean, out-of-the-box implementation on the latest release. Small senior team of developers and architects, direct client contact, fully remote. A long-term engagement with room to grow towards ITOM, CMDB and CSDM work.

Roll – How You’ll Contribute

• Own day-to-day platform operations: incidents, service requests, access and role administration, and configuration changes, working to contractual SLAs
• Take technical ownership of access control: role and group model, ACL design and implementation, and periodic access reviews
• Own integration operations: monitor, troubleshoot and repair running integrations, and specify the change when the fix is a design change rather than a configuration one
• Maintain CMDB data quality and the CI class model in daily operation
• Act as the technical authority for operational change: assess impact, decide to configure versus customize, and protect out-of-the-box integrity
• Reverse-engineer undocumented legacy configuration and document it, so the platform stops depending on individuals
• Run platform lifecycle work: upgrades and patching, update set promotion between environments, and vendor cases with ServiceNow
• Work independently with client stakeholders, turning operational issues into decisions they can take
• Own day-to-day platform operations: incidents, service requests, access and role administration, configuration changes and Service Portal maintenance, working to contractual SLAs
• Take technical ownership of identity and access: LDAP and AD synchronization, user and group imports, role and group model, ACL implementation and periodic access reviews

Qualifications

Expectations – the experience you need

• Valid ServiceNow Certified System Administrator (CSA) and valid Certified Data Foundations
• Minimum 5 years of hands‑on ServiceNow experience, including at least 2 years with technical ownership of a production instance
• Proven ability to work inside a heavily customized instance: reading, debugging and modifying Business Rules, Script Includes, Client Scripts and flows written by someone else, with JavaScript and GlideRecord at a level that allows writing and debugging, not only reading
• Hands‑on RBAC configuration: role and group model, ACLs, user criteria, delegated administration and access reviews
• LDAP and AD synchronization and data imports: import sets, transform maps, scheduled imports, coalescing rules and troubleshooting failed loads, together with CMDB class model, CI relationships and data quality
• Functional knowledge of integrations: how REST and SOAP interfaces, IntegrationHub and the MID Server fit together, and the ability to diagnose a failing interface and hand a precise specification to a developer
• Service Portal: configuration and maintenance of portal pages, widgets and catalogue presentation for end users
• Fluent English, and the ability to hold a technical position in front of client stakeholders

Additional Skills – The Edge You Have

• ServiceNow ITOM: Discovery, Service Mapping,
• Event Management CSDM framework experience
• ServiceNow Certified Implementation Specialist in ITSM, ITOM or Discovery
• Experience in a multi-tenant or managed service provider environment, where several end customers share one instance
• Dutch language, or previous experience working with a Dutch client

Additional Information

What We Offer

• Flexible and remote cooperation options
• International projects with leading global clients
• Travels related to international projects
• Non-corporate atmosphere
• Access* to language classes
• Access* to knowledge-sharing initiatives
• Access* to private healthcare and life insurance
• Access* to multisport card
• The availability and terms of individual benefits may vary depending on the chosen form of cooperation.

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