ServiceNow Developer

Aven Hospitality; Kraków; Hybrid; PLN 240,000 - 360,000; Full time

Benefits offered by this job

Luxmed coverage

Referral bonus

No dress code

Job summary

Aven Hospitality in Kraków seeks a seasoned ServiceNow Technical Lead / Developer to guide platform strategy and deliver scalable ITSM solutions. You will bridge business needs with technical capabilities, architecting workflows while hands-on coding and configuring modules.

As the primary technical lead, you will oversee governance, perform code reviews, mentor teammates, and ensure secure, maintainable deployments that scale with the enterprise. Hybrid work reflects modern collaboration.

Qualifications

• 5+ years of ServiceNow development and administration experience.
• Expertise in ITSM, CMDB, and Service Catalog.
• Strong JavaScript and Glide API knowledge.
• Experience with REST/SOAP integrations.
• Understanding of ITIL/ITSM processes.
• Strong problem-solving and communication skills.

Responsibilities

• Provide platform governance, standards, and best practices.
• Define roadmap direction, architecture and design for the ServiceNow platform.
• Design, develop, configure, and support ServiceNow solutions.
• Lead lifecycle activities including testing and deployment; manage upgrades.

Skills

ServiceNow

ITSM

CMDB

JavaScript

REST/SOAP

ITIL

Glide API

Tools

ServiceNow Studio

Job description

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.

Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

ServiceNow Technical Lead / Developer

Reports To

Director, Global IT Support & Collaboration Services

Position Summary

We are seeking an experienced ServiceNow Technical Lead / Developer to provide both strategic leadership and hands‑on development expertise for the ServiceNow platform. This role is responsible for defining platform direction, guiding architecture and design decisions, and developing scalable, secure, and efficient ServiceNow solutions that support enterprise service management and workflow automation.

The ideal candidate will serve as the primary technical lead for the platform, bridging business requirements with platform capabilities while also designing, developing, configuring, and supporting ServiceNow solutions. This role combines SME-level ownership with developer-level execution, ensuring strong governance, high‑quality delivery, and long‑term platform sustainability.

Key Responsibilities

Platform Leadership, Strategy & Governance

• Serve as the primary technical lead and subject matter expert for the ServiceNow platform.
• Define and enforce platform governance, standards, and best practices.
• Provide strategic direction for ServiceNow roadmap and architecture.
• Ensure alignment with ITSM/ITIL and enterprise standards.

Solution Architecture, Development & Configuration

• Design and implement ServiceNow solutions including workflows and applications.
• Configure ITSM, CMDB, and Service Catalog modules.
• Develop scripts: Business Rules, Client Scripts, UI Policies, Script Includes.
• Recommend configuration vs customization strategies.

Workflow Automation & Process Improvement

• Design and implement automated workflows.
• Drive automation initiatives to improve efficiency.
• Identify opportunities to reduce manual effort.

Implementation, Delivery & Platform Support

• Lead development lifecycle activities including testing and deployment.
• Support enhancements and production issues.
• Manage platform upgrades and releases.

Integration, CMDB & Data Management

• Develop integrations with enterprise systems.
• Maintain CMDB and ensure data integrity.
• Manage data imports and transformations.

Stakeholder Engagement, Mentorship & Documentation

• Gather requirements and translate into technical solutions.
• Mentor team members and perform code reviews.
• Maintain technical documentation and reports.

Required Qualifications

• 5+ years of ServiceNow development and administration experience
• Expertise in ITSM, CMDB, and Service Catalog
• Strong JavaScript and Glide API knowledge
• Experience with REST/SOAP integrations
• Understanding of ITIL/ITSM processes
• Strong problem-solving and communication skills

Preferred Qualifications

• ServiceNow certifications (CSA, CAD, CIS)
• Experience with ITOM, HRSD, or CSM modules
• Agile/Scrum experience
• Enterprise-scale ServiceNow environment experience

Work arrangements

• Hybrid working mode; 3 chosen days from the office in a week
• Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs

Paid time off

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
• Employee Capital Plans: profit from long‑term saving scheme co‑financed by Sabre and the State Treasury
• Baby Bonus: benefit from one‑time allowance on childbirth or adoption

Health and wellness

• Luxmed VIP medical coverage: take care of your and your family with the extensive medical package with a broad range of additional services
• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
• Employee Assistance Program: find help in free, confidential program with a certified counselor
• Mindfulness & meditation apps: take care of your mental and physical health
• Life insurance: sign up for free, high coverage life insurance program

Career development

• Professional development: access to e‑learning platforms as well as join Sabre live learning sessions
• Certification and tuition reimbursement
• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

• Car and bike parking
• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
• No dress code
• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
• Attractive Referral Bonus