Senior Sales Process Transformation Manager (f/m)

PHOENIX CONTACT BUSINESS SERVICES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ; Poznań; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care

Multisport card

Annual bonus

Housing loans and loan/assistance fund

Flexible working hours

Remote work up to 8 days/month

Commuting subsidies

Referral bonus

Job summary

PHOENIX CONTACT BUSINESS SERVICES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ is seeking a Senior Sales Process Transformation Manager to drive the transition of Sales Administration processes into the Shared Services Center in Poland. The role focuses on standardization, KPI/RACI definitions, and scalable operating standards across international sales subsidiaries.

The position requires leading international transformation projects, with collaboration across Sales, Customer Service, Finance, and

Qualifications

• 5+ years of experience in Sales Operations, Sales Administration, Customer Service, Order-to-Cash, Commercial Excellence or Business Process Management.
• Proven track record in standardizing and transforming sales-related processes in an international environment.
• Experience in Shared Services, Global Business Services or Business Process Outsourcing organizations.
• Hands-on experience leading international transition and transformation projects.
• Strong understanding of process migration, operating model design and organizational change management.
• Strong leadership and stakeholder management skills.
• Excellent communication, facilitation and moderation skills.

Responsibilities

• Analyze existing Sales Administration and Sales Support processes across the international Phoenix Contact sales entities.
• Design and implement standardized global processes for Sales Administration within the SSC.
• Drive the transformation, harmonization and continuous improvement of Sales Administration and Sales Support processes.
• Develop and implement standardized operating models and ensure sustainable local governance, including roles, responsibilities, RACI, structures and service delivery standards.
• Lead transition and migration projects from local organizations into the SSC environment.
• Define and implement KPIs, SLAs and performance management frameworks.
• Identify opportunities for process harmonization, automation and digitalization.
• Collaborate closely with Sales, Customer Service, Order Management, Supply Chain and Finance stakeholders.
• Manage change and stakeholder engagement throughout the transition process.
• Establish best practices and governance structures for future country roll-ins.
• Support capability building within the SSC and develop long-term operational excellence standards.

Skills

Sales Operations

Process transformation

Stakeholder management

Leadership

Communication

Change management

Job description

Senior Sales Process Transformation Manager (f/m)

Miejsce pracy: Poznań

Your responsibilities

• Analyze existing Sales Administration and Sales Support processes across the international Phoenix Contact sales entities.
• Design and implement standardized global processes for Sales Administration within the SSC.
• Drive the transformation, harmonization and continuous improvement of Sales Administration and Sales Support processes.
• Develop and implement standardized operating models and ensure sustainable local governance, including roles, responsibilities, RACI, structures and service delivery standards.
• Lead transition and migration projects from local organizations into the SSC environment.
• Define and implement KPIs, SLAs and performance management frameworks.
• Identify opportunities for process harmonization, automation and digitalization.
• Collaborate closely with Sales, Customer Service, Order Management, Supply Chain and Finance stakeholders.
• Manage change and stakeholder engagement throughout the transition process.
• Establish best practices and governance structures for future country roll-ins.
• Support capability building within the SSC and develop long-term operational excellence standards.

Our requirements

• 5+ years of experience in Sales Operations, Sales Administration, Customer Service, Order-to-Cash, Commercial Excellence or Business Process Management.
• Proven track record in standardizing and transforming sales-related processes in an international environment.
• Experience in Shared Services, Global Business Services or Business Process Outsourcing organizations.
• Hands-on experience leading international transition and transformation projects.
• Strong understanding of process migration, operating model design and organizational change management.
• Strong leadership and stakeholder management skills.
• Excellent communication, facilitation and moderation skills.

What we offer

• A challenging work in an innovative Shared Services Center in Poznan
• A stable work in an international organization
• Participation in interesting projects
• Development opportunities and a wide range of training, including subsidised language courses
• Private medical care
• A multisport card
• Housing loans and a loan and assistance fund
• Annual bonus
• Flexible working hours
• Possibility to work remotely up to 8 days a month
• Subsidies for commuting more than 30 km from PxC BS
• A referral bonus

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• preferential loans
• parking space for employees
• extra social benefits
• pre-paid cards
• holiday funds
• redeployment package
• sharing the costs of holidays for kids
• baby layette
• school layette
• christmas gifts
• sharing the commuting costs
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• annual award

Goal of the position:

Drive the transition, standardization, and continuous improvement of Sales Administration processes from international sales subsidiaries into the Shared Service Center in Poland. The role establishes scalable operating standards, defines performance metrics and ensures efficient end-to-end sales support processes across the organization.