Senior Hire To Retire Lead

Heineken; Kraków; On-site; PLN 190,000 - 290,000; Full time

Job summary

HEINEKEN Kraków (HEINEKEN Business Services Poland) is seeking a Senior Hire to Retire Lead to oversee end-to-end employee lifecycle processes, including onboarding, changes, leaves and exits, ensuring alignment with global frameworks and local business needs.

You will manage a team, monitor SLAs and KPIs, uphold privacy and compliance, and drive continuous improvement across Hire to Retire processes using data analytics and collaboration with OpCos and Centers of Excellence.

Qualifications

• 5+ years of experience in HR operations or employee lifecycle management.
• 3–5 years of experience in team management with leadership and coaching skills.
• Proven track record in optimizing and scaling service delivery for HR processes.
• Bachelor’s degree in HR, Business Administration or related field.
• Strong knowledge of Hire to Retire processes and employee lifecycle management.
• Knowledge of SAP SuccessFactors and ServiceNow.

Responsibilities

• Oversee end-to-end Hire to Retire support and lifecycle services.
• Manage team capacity, workload and priorities.
• Monitor SLAs and KPIs and escalate as needed.
• Ensure privacy, compliance and four-eye controls.
• Maintain People Function knowledge base and process documentation.
• Contribute to HBS Knowledge Management and continuous improvement.
• Identify opportunities to standardise Hire to Retire processes.
• Use data analytics to support decision-making and improvements.
• Stay updated with industry trends and emerging technologies.
• Coordinate with OpCos, Centers of Excellence and Tier 1 teams.
• Partner with stakeholders to implement Hire to Retire programs.
• Act as advisor to business leaders on Hire to Retire cases.
• Lead, coach and develop the Hire to Retire team.
• Foster collaboration, innovation and accountability.
• Drive capability-building within the team.

Skills

Leadership

HR operations

Data analytics

Communication

MS Office & SharePoint

Education

Bachelor’s degree in HR/Business Administration

Tools

SAP SuccessFactors

ServiceNow

MS Office (including Teams/SharePoint)

Job description

AtHEINEKEN Kraków (HEINEKEN Business Services Poland), our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data, technology and people services, ready to „WOW”the world with our expertise, passion and pride to be GREEN.

We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open to new challenges.

As a Senior Hire to Retire Lead, you will be responsible for overseeing end-to-end employee lifecycle processes, including onboarding, employment changes, organizational structure updates, leave and absence management and employee exits. You will ensure alignment with global frameworks and local business needs while driving operational excellence, compliance and high-quality service delivery within the HBS model.

Your responsibilities would include:

• overseeing the delivery of Hire to Retire support and end-to-end employee lifecycle services
• managing team capacity, workload and priorities to ensure balanced and efficient resource allocation
• monitoring SLAs and KPIs and escalating issues when required
• ensuring privacy, compliance and four-eye controls are effectively maintained
• overseeing the People Function knowledge base, FAQs and process documentation to ensure information is accurate and accessible
• contributing to HBS Knowledge Management and continuous improvement initiatives
• identifying opportunities to improve and standardise Hire to Retire processes
• using data and analytics to support decision-making and drive improvements
• keeping up to date with relevant industry trends and emerging technologies
• coordinating activities with OpCos, Centres of Excellence and Tier 1 teams to ensure seamless end-to-end lifecycle support
• partnering with stakeholders to support effective implementation of Hire to Retire programs
• acting as an advisor to business leaders on Hire to Retire cases
• leading, coaching and developing the Hire to Retire team
• fostering a culture of collaboration, innovation and accountability
• driving capability-building initiatives to strengthen technical and service skills within the team

You are a good candidate if you have:

• 5+ years of experience in HR operations, employee lifecycle management or related HR roles
• proven 3–5 years of experience in team management, combined with strong leadership and coaching skills to inspire and guide the team
• a proven successful track record in optimizing and leveraging scale in organizing service delivery for the assigned process domain
• Bachelor’s degree in Human Resources, Business Administration or a related field
• strong knowledge of Hire to Retire processes and employee lifecycle management
• knowledge of related processes and enabling technologies, including SAP SuccessFactors and ServiceNow
• proficiency in data analytics tools and reporting dashboards for tracking HR outcomes
• excellent communication and stakeholder management abilities
• high attention to detail and strong problem-solving skills
• proficiency in MS Office and collaboration tools, including Teams and SharePoint
• multilingual communication capability; fluent English and knowledge of an additional regional language would be an asset

You are a perfect match if you have:

• experience leading lifecycle or Hire to Retire teams in a shared services model
• experience working in shared services or multinational environments
• advanced capability in delivering People Processes Excellence
• experience applying insights and data analytics within People processes

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.