Senior Production SRE — Real-Time Payments & Automation

HSBC Holdings plc; Kraków; On-site; PLN 195,000 - 234,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office set-up reimbursement

Employee assistance program

CSR initiatives

Nursery discounts

Training support

Social fund

Free parking

Job summary

HSBC Holdings plc in Kraków is seeking talented individuals for the Production Support Team (Payments IT). The team ensures the live operation of Global Payments Execution, Messaging & Orchestration and Sanctions & Investigation services in a mission-critical, real-time environment.

You will work across global stakeholders, drive automation, observability, and toil reduction, and participate in incident resolution, root-cause analysis, and deployment of vendor releases.

Qualifications

• Min. 3 years’ experience in SQL and PL/SQL.
• Min. 3 years’ experience in Linux.
• Min. 3 years’ experience with Kubernetes.
• Experience with shell scripting (Bash, Python or Java) for automation.
• Strong knowledge of monitoring tools (AppDynamics, Splunk, Dynatrace, Grafana, OpenTelemetry).
• Experience in Payments or other transactional systems.

Responsibilities

• Provide full scope of day-to-day Production Support including incident resolution and post-resolution problem management.
• Provide technical expertise to find root cause of major system problems.
• Install new software releases provided by the vendor.
• Provide Production engineering SRE support for real-time payments.
• Drive engineering excellence by automation, observability and toil reduction.
• Collaborate with stakeholders across the globe.
• Improve monitoring and adopt tools like AppDynamics, Grafana and OpenTelemetry.
• Analyze data to identify anomalies and support root-cause analysis.

Skills

SQL

PL/SQL

Linux

Kubernetes

Shell scripting

Bash

Python

Java

AppDynamics

Grafana

OpenTelemetry

Splunk

Dynatrace

Payments systems

Tools

AppDynamics

Splunk

Dynatrace

Grafana

OpenTelemetry

Job description

HSBC Holdings plc in Kraków is seeking talented individuals for the Production Support Team (Payments IT). The team ensures the live operation of Global Payments Execution, Messaging & Orchestration and Sanctions & Investigation services in a mission-critical, real-time environment.

You will work across global stakeholders, drive automation, observability, and toil reduction, and participate in incident resolution, root-cause analysis, and deployment of vendor releases.