Senior Production Reliability Engineer - Incident Lead

INFOLET SP. Z O.O.; Kraków; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Relocation package

Extended medical care

Multisport card

Life insurance

Job summary

INFOLET SP. Z O.O. is seeking a Senior Production Support Engineer in Kraków to own incident response, drive automation, and improve service reliability for payment applications.

You will coordinate technical resolver teams, troubleshoot complex issues, and collaborate with engineering and infrastructure groups to minimize downtime. The role requires 6+ years in Production/Applications/Software Engineering, strong Unix/Linux and SQL skills, plus experience with Kubernetes, Java/J2EE,

Qualifications

• 6+ years of experience in Production Support, Application Support or Software Engineering, preferably within financial services.

Responsibilities

• Lead service recovery during production incidents and coordinate technical resolver teams.
• Investigate complex application and infrastructure issues using logs, SQL, and Unix/Linux tools.
• Troubleshoot production issues across distributed application environments.
• Respond to queries related to application behaviour and service usage.
• Communicate incident impact, recovery progress and resolution plans to stakeholders.
• Lead and contribute to Root Cause Analysis (RCA) and post‑incident activities.
• Identify recurring operational issues and implement permanent improvements.
• Improve monitoring, alerting and operational processes to increase service resilience.
• Create and maintain operational documentation, runbooks and knowledge materials.
• Design and implement automation using Bash, PowerShell or Python.
• Develop internal operational tools to reduce manual effort and improve team efficiency.
• Use AI productivity tools such as Copilot or Claude to support automation, documentation and operational analysis.
• Participate in change reviews and ensure operational readiness.
• Support deployments, patching, platform maintenance, and Disaster Recovery activities.
• Identify operational risks and recommend appropriate mitigation.
• Share technical knowledge and support less experienced team members.

Skills

Unix/Linux

SQL

Bash

PowerShell

Python

Kubernetes

Java/J2EE

Oracle

MQ

WebSphere

Splunk

AppDynamics

IT infrastructure

Incident management

Automation

AI productivity tools

Tools

Splunk

AppDynamics

Job description

INFOLET SP. Z O.O. is seeking a Senior Production Support Engineer in Kraków to own incident response, drive automation, and improve service reliability for payment applications.

You will coordinate technical resolver teams, troubleshoot complex issues, and collaborate with engineering and infrastructure groups to minimize downtime. The role requires 6+ years in Production/Applications/Software Engineering, strong Unix/Linux and SQL skills, plus experience with Kubernetes, Java/J2EE,