Lead Incident Response & Reliability Engineer

GFT Technologies Poland; Wrocław; On-site; PLN 130,000 - 210,000; Full time

Job summary

GFT Technologies Poland is seeking an experienced Senior Incident Operations professional in Wrocław to manage real-time incident response, impact assessments, and external communications for global production systems. You will operate at the interface of Site Reliability Engineering, Incident Response, and Partner Operations.

You will monitor production incidents, coordinate cross-team activities, assess severity, and drive RCA and SLA tracking.

Qualifications

• 5+ years of experience in Incident Operations or similar roles.
• Experience in on-call environments with SLA-driven responsibilities.
• Strong understanding of distributed systems and production environments.
• Hands-on coding experience in Python or Kotlin.
• Familiarity with SDLC and reliability practices.

Responsibilities

• Monitor and respond to production incidents
• Coordinate incident response activities across teams
• Assess impact and determine incident severity
• Manage external communications and status page updates
• Support incident reporting, RCA activities, and SLA tracking
• Collaborate with Engineering teams to improve reliability and observability
• Drive process improvements and automation initiatives
• Contribute to internal reliability tooling using Python or Kotlin

Skills

Python or Kotlin

Incident Management

SRE / Site Reliability

On-call SLA management

Cross-functional collaboration

Tools

Datadog

PagerDuty

Chronosphere

Slack workflows

Rootly

Job description

GFT Technologies Poland is seeking an experienced Senior Incident Operations professional in Wrocław to manage real-time incident response, impact assessments, and external communications for global production systems. You will operate at the interface of Site Reliability Engineering, Incident Response, and Partner Operations.

You will monitor production incidents, coordinate cross-team activities, assess severity, and drive RCA and SLA tracking.